Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,536)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless integration of pickup and delivery options, enhancing business operations with features like postal code integration and customizable shipping types. It's praised for its ease of setup and use, with exceptional customer support noted, particularly staff members Jessica, Stephane, and Jayne, for their responsiveness and helpfulness. Merchants appreciate the app's robust features and consistent performance, often noting improvements over time, making it a top choice for managing complex shipping needs.
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Incredible customer support team. They have your back and want to make sure any hiccups are resolved quickly.
Hi Nour,
Thank you so much for taking the time leave such a kind review! It was a pleasure helping you get our pickup and delivery widget set up on your theme and testing it with you :)
If there is anything else we can help with, please do not hesitate to reach out!
Hope you have a great day,
Clemency
This app has a lot of capabilities and the Zapiet support team really partnered with me to make sure that I could get the app functioning around all of my business rules. They were super fast and helpful!
Hello David,
Thank you for taking the time to write this review!
It was a pleasure helping you configure your settings to match your requirements. We'll be near if ever we can help you with anything else.
All the best,
Sandy
Great customer support by the Zapiet team ! She was quick to help me with my issue trying to set up the API.
Hi there,
Thank you for the lovely review! It was truly a pleasure assisting you with your rates setup!
Should you need anything else, you know where to find us
Cheers,
Klaudia
Had a few issues setting up, but the chat support was good but I needed a phone call as this app is so important to it's success.... and wow the phone call I had with Steph was incredible, he sorted every issue I had and even set up external issues I had like Google Maps. So happy now, I can honestly say that if the owners of Zapiet read this - Steph is an absolute credit to your company. It's the best support I've had in 5 years of using shopify apps, so the product is great and if you get a phone call from Steph if you're struggling you're very lucky! I'd give 5 stars for the app and 10 stars for Steph if I could.
Thank you very much for the incredibly kind review!
I am truly happy that I was able to help you and rest assured my team is equally as worthy of this review as I am, if not more!
Having said that, I did enjoy working with you today :D
Thanks again,
Stephane
I'm so disappointed.
Their service level is so poor.
it takes them 3-4 days to answer questions, they are very unavailable.
Too bad .. because they have good features.
Hi Sela,
Thank you for your feedback.
I have now resolved your outstanding issues and responded to you via your ticket.
I would like to apologize for the delay in getting this resolved, I reviewed your ticket and I can see that you responded almost 2 days ago.
Our support team has been busier than normal in the run up to Christmas and our response times have increased above our usual "less than 24 hours" and for that I am truly sorry.
I look forward to providing you with a better experience going forward.
Kind regards,
Ronan
This app has been super helpful and has great customer support. Thank you Krystabel for helping me with all my issues.
Hi Maria,
Thank you for taking the time to write such a thoughtful review!
It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out. Please don't hesitate to reach out to our team if you ever need further assistance.
Warmest regards,
Krystabel
Their support is phenomenal. Stephane provided me with the best solution ever on our website! Thank you
Thank you for the review and kind words! It's always a pleasure helping our merchants and give the best experience we can.
Stephane
Jessica was very helpful and patient, and helped me go through the whole set up process. The app has come as a solution to a customer auto fill address issue i was having, between other.
Thanks!
Thank you so much for your kind words! It was lovely chatting with you and I'm really glad that we got your store up and running.
Jump back on the chat anytime if you have any other questions or need any assistance.
Thanks,
Jessica
A very helpful app that enables our store to have some necessary functionalities which Shopify doesn't offer. The support team is also extremely helpful, we had a lot of questions at the beginning but all were solved :)
Hi Sophia,
Thank you so much for your review! I was glad to have been able to help you set up your email notifications amongst other things!
Best wishes,
Bogi
Highly recommend. Andy was great to deal. Great communication