Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,606)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.
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Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.
A fantastic app for anyone who would like to deliver their goods on their own! I was able to customize my delivery schedule to my convenience and to that of my customers. The integration was easy and smooth!
The support of the zapiet team- Sam and the others there- are phenomenal. They are quick, takes the pain to help you understand exactly how things work and help you out at any point throughout.
A fantastic team and a great product. I highly recommend this to anyone who would like to give the option of store pickups and local deliveries on their own, to their customers.
Cheers,
I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.
Hi Katy,
Thank you for your feedback and thank you for your time on our call earlier it was a pleasure talking to you..
I am glad that we could get this issue resolved for you.
I completely understand your frustration, over the last couple of weeks we made some huge improvements to our infrastructure in the lead up to Black Friday/Cyber Monday, these improvements unfortunately had some knock on effects which we have tried to resolve ASAP.
We have now addressed these issues which should ensure that all our clients have a smooth holiday period without any further "glitches".
We look forward to providing you with a better experience going forward.
Thank you for your patience and understanding.
Kind regards,
- Ronan
the customer service for this app is amazing. Jessica helped me immensely and I would not have the app running like it is without her
It was really great chatting with you and my pleasure.
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
Really great support from the Zapiet team, I would 100% recommend this app. It's a little tricky to set up but the support team is very helpful and has wonderful guidance for all of your questions.
Hi Guys,
Thank you so much for recommending our app!
I am delighted to hear that you had a great experience both with our app and with our amazing support team.
If we can help you with anything in the future just let us know, we are always happy to help :)
- Ronan
5* Service and App, these guys got the problems I had sorted asap even with this 'Rona BS going on!! Big shoutout to Robert.
I used Zapiet mainly to be able to do local delivery within a radius of our central kitchen. Really working well and the customer service team has been really fantastic (ie fast, friendly and knowledgable) to help me set it up properly on my site. I really want to thanks Sandy who helped me out.
Hey guys,
Thank you so much for leaving a wonderful review!
I am so glad to hear that our app is working well for you and that you had a great experience with our support team.
If there is anything we can help you with in the future just let us know, we are always happy to help :)
Have a great week!
Kind regards,
Ronan
This app is amazing, does exactly what we require, and the customer service and support is second to none! Thanks so much!!
Super helpful customer service. They worked with me to solve multiple issues and get my site up and running
Hi there,
Thanks so much for your kind words!
I'm glad I was able to help—we're here if you need anything else.
Have a great day,
Marija
This app is great and the support team is super helpful - it does pretty much everything we need it to do for local delivery & pickup!
Hi Stéphanie,
Thank you so very much for leaving such a lovely review for our Zapiet - Pickup + Delivery app
It was my pleasure helping you to streamline your operation and to make certain that the correct rates appear at checkout.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Warm regards,
Jessica