Zapiet ‑ Pickup + Delivery

This app has been pretty great for our online store! It allows us to take orders for local pick-up. It's fairly straight-forward to use and set up. Zapiet has been very responsive in their customer service and helping to address any issues we have. I would definitely recommend this app! Thank you Zapiet and all your great employees .

Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.

This app delivers exactly what you think it would do. We had a couple of problems/bugs after install but the support team helps us to solve these. Just be careful if your Shopify theme isn't from the official Shopify website.

Talking about the support team, they're friendly and answered my interrogation in an ok time. (1 or 2 business day)
They have been able to customise their app to our store, and it's very appreciated!

Would recommend for our futur customers!

Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve.

We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app.

OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.

Sandy was very helpful working through my issue. Her help on chat support enabled me to get my products out

A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!

Came back to bring that review down to a 1 star. Even upon removing the app the code remains and continues to break our site. Oh, and I'm not sure if it mentions it anywhere, but new customers (and old) should know the only way to update the app is to email or call them to do so manually on their side. So don't forget to check daily for updates or someday you'll wake up with a site that doesn't work anymore...

App has mostly been good, however, as indicated by some other reviews there are site breaking bugs that pop up constantly. Having to delete products and make them again, flipping settings on/off/on just to get them to load, customers sitting on load screens and unable to checkout. If you want to keep these customers you better up that support system ASAP.

Apparently we aren't the only ones...
"The app has a lot of potential to be useful, especially given the current need for local delivery services. However, there are critical bugs that are causing the app to prevent our customers from checking out, likely because shipping rates requests are timing out. We have submitted multiple support requests over the past 10 days and have received no response."

-Organic Ocean Seafood Inc.

A simple and effective app that does as it promises. Support was quick and helped us install and configure the app to our needs - so far so good!

Great app, has solved me a lot of problems. Special thanks goes out to the support team, specifically Sam, who is solving problems every hour of the day. This app might not work straight away with third party shopify themes, that have been bought in Themeforest, but thank God - we have Sam who is on top of his game from dusk till dawn (and possibly 24/7)! :)

Amazing customer service. Klaudia helped me troubleshoot my issue from start to finish and made sure everything was working perfectly. So thankful for this app and its passionate developers!