Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,580)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex order and delivery options, such as in-store pickup and specific radius home deliveries. They find it user-friendly and appreciate its seamless integration with Shopify. The support team, including members like Jessica, Stephane, and Jeanette, is often praised for their quick and effective responses. Merchants value the app's flexibility and effectiveness in handling their shipping and delivery needs, leading to strong recommendations within the Shopify community.

October 19, 2023

Their active chat professionals are very helpful. Jessica, in particular, was very efficient and fixed a lot of issues we'd been having quickly and with clear communication.

Mikal's Golden Chocolate
Canada
Almost 3 years using the app
Zapiet replied October 23, 2023

Hi Mike,

Thank you very much for taking the time to leave a review

Glad I was able to help and get our Zapiet - Pickup + Delivery app updated on your site and fix a few CSS issues.

If you have any other questions or need any further assistance, please do not hesitate to send a message.

Cheers,
Jessica

March 16, 2017

I have my delivery option set with a minimum and noticed I would periodically receive orders under the minimum. I reached out for support and Sam returned a response promptly. Not only did Sam fix the issue but he took the time out to explain what I had done wrong. They're awesome! And the app is exactly what I needed:)

Love Sweet Things Bakery
United States
Almost 3 years using the app
November 5, 2021

We use the app to do our delivery and click and collect and it works great. Great service from the support team. Highly recommend.

Meaghers Pharmacy
Ireland
Almost 3 years using the app
Zapiet replied November 5, 2021

Hi there,

Thank you for your review.

Glad we could get you updated and back to normal service. If you need anything else you know where we are!

Jayne

July 3, 2018

This is by far the only App you should consider using for Pick up and delivery. We rely on it for 80% of our business and our customers love it. Customer service and suppot is the best whenever I have a question The response is timely which in today’s world so important. Bobby Harris, www.bikiniondemand.com

Bikiniondemand
United States
Almost 3 years using the app
Edited November 17, 2023

As a home baker transitioning to a full-fledged storefront, I've encountered a myriad of challenges, from managing orders to scheduling deliveries. But amidst the chaos, Zapiet Pickup and Delivery emerged as an unwavering pillar of support, streamlining my operations and enabling me to focus on what I love most: creating delectable treats.

Zapiet's intuitive interface and comprehensive features have transformed order tracking and diary appointments from time-consuming chores into effortless tasks. With a few clicks, I can effortlessly manage orders, schedule deliveries, and notify customers of their order status. This newfound efficiency has freed up valuable time, allowing me to dedicate more energy to perfecting my recipes and expanding my customer base.

Beyond its user-friendly interface, Zapiet's exceptional customer support has been a godsend. Whenever I've encountered a query, no matter how trivial, the Zapiet team has responded promptly and professionally, providing tailored solutions that have kept my business running smoothly. Their expertise and dedication have instilled in me a sense of confidence, knowing that I can rely on their support whenever I need it.

As I transitioned from a home baker to the proud owner of My Bellarine Kitchen, Zapiet has remained a constant source of support. The app's flexibility and scalability have adapted alongside my growing business, ensuring that I have the tools I need to continue delivering exceptional products and services to my loyal customers.

If you're a home-based business owner navigating the complexities of order management and delivery, I wholeheartedly recommend Zapiet Pickup and Delivery. It's a game-changer that will empower you to focus on your passion while streamlining your operations and ensuring customer satisfaction.

My Bellarine Kitchen
Australia
Almost 3 years using the app
Zapiet replied October 25, 2021

Hi Gabi,

Wow, thank you for taking the time to leave this kind review.

It's so encouraging for us as a team at Zapiet - Pickup + Delivery to hear that we have been able to support you in making the transition from home to a full-fledged store front, enabling you to spend time concentrating on your business as a whole.

You know where we are if you need us in the future!

Jayne

October 12, 2021

This app is great and their support team is even better! Maria helped me find an issue quickly and pleasantly. Love this team.

Natures Purpose Meal Delivery
United States
Almost 3 years using the app
Zapiet replied October 13, 2021

Hello there,

Thank you for your kind words! It's was a true pleasure assisting you today
I hope you continue to enjoy our app! We are always happy to help ⭐️

Best wishes,

Maria

November 14, 2019

The app itself is fantastic, and the support team are incredible. We recently updated our Theme and it really messed with a lot of the apps that we had installed. Of the dozen or so apps that we use (and needed to reach out to), Zapiet have by far been the most friendly and efficient team. They've even helped us with aspects of our Theme upgrade that fall outside their actual app, which has been so helpful.

Can't recommend enough - Thank you again to the team!

Landeau
Canada
Over 2 years using the app
March 24, 2021

I love this app!!! it does exactly everything we need. After searching all over the app store we finally found it and the customer support is great!! Jessica was always there to help us, we were able to set up everything on the same day, she was always in a great attitude and really help us a lot!

caseroaustin
United States
Over 2 years using the app
Zapiet replied March 25, 2021

Hi there,

Thank you so much for your kind words.

It was my pleasure helping you and if you have any other questions, please do not hesitate to reach out .

Thanks,

Jessica

Edited October 25, 2023

Jayne was thoroughly awesome, She helped me understand what was happening, and what had to be done. She got it done by the Zapiet Team Right away, there and then. We are now back in operation after a Shopify update knocked us out of action.

Can't recommend them enough, a great app and killer support.

Le Patissier Ireland
Ireland
Over 2 years using the app
Zapiet replied November 11, 2022

Hi Robert

Thank you for your kind review.
It was a pleasure to help you complete the update from our side.

You know where we are if you need us in the future our team at Zapiet - Pickup & Delivery is happy to help.

Jayne

Edited April 20, 2019

Maybe the best app to offer pick up and local delivery to your customers. The support team is effective and always willing to help you . This app works with modal/ajax cart if you work your code a bit, see example on my store : oops-livraison.fr

OOP'S Livraison
France
Over 2 years using the app