Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing local delivery and pickup services. It integrates seamlessly with Shopify and other tools, offering features like shipping type and date selection. The customer support is praised for their quick, technical, and proactive problem-solving, available 7 days a week. The app is considered well-priced for its value, enabling businesses to offer in-store pickup even when deliveries are off. Regular updates ensure its efficiency.

March 27, 2018

Awesome customer service and easy to use app ! Thank you so much !!

Ishop Reunion
Réunion
Over 1 year using the app
Edited April 11, 2020

Fantastic customer service, always responsive, app allows us to do exactly what we need in terms of local delivery and pick up.

Domestique Wine
United States
Over 1 year using the app
Edited January 31, 2023

Super helpful customer service! I was having an issue connecting FedEx to my account and they helped through every step to get this resolved!!

Lizzie Bee's Flower Shoppe
United States
Over 1 year using the app
Zapiet replied February 1, 2023

Hi there!

It was a pleasure assisting you with your FedEx rates 💚 we are always happy to assist so do not hesitate in reaching back here should you need anything else!

Wishing you a nice day,

María

Edited July 29, 2020

I would recommend this app to anyone that owns their own business and want to offer local delivery or in-store pickup. They are great at helping you out when you first get started to make sure that everything is set up correctly and working as well. If you ever have a problem they are on it right away.

Nutrishop Mountain View
United States
Over 1 year using the app
February 11, 2019

I was getting SUPER frustrated when our check out button wouldn't work the day we were going to launch our Valentines day product for local delivery. Thankfully, Andrew came in to save the day! Not only did he fix our issue, but also edited the widget so it would match our brand better. So thankful for amazing customer service that goes the extra mile! Thank you Andrew!

Sugar + Spoon
United States
Over 1 year using the app
May 2, 2023

I'm running multiple stores with this app and they deliver every time. They even helped me out with some customs stuff. Awesome support!

Dony Gourmet Store
Belgium
Over 1 year using the app
Zapiet replied May 3, 2023

Hi Ruan!

Thank you for your kind words and lovely review. It was a pleasure assisting you in setting up custom pickup slots in our Zapiet - Pickup + Delivery app. We are here if you ever need help with anything else.

-Veno

June 16, 2020

I recently added this app to my Shopify store as this appeared to be the only product that could fulfil all my requirements for both shipping and collection. It was through the trial period that I made contact with the support, they have been excellent! If you want a great product with great support, look no further.

Birtwistles Catering Butchers
United Kingdom
Over 1 year using the app
Edited April 16, 2018

We've been using the Store Pickup + Delivery app for over 18 months and it has been crucial to our online sales, without it we would not be able to sell our products online! We originally started with one store and it has allowed us to expand our store to three different countries. Andy has been a tremendous help and we could not find any app that could come close to the versatility offered by Zapiet. Great app, great service and support!

Old review:

I was originally having some issues and trying to figure out where I had made an error and finally resorted to emailing support. And I really wish I had just emailed them earlier! My issue was sorted out in one hour! Support had found where I had entered the incorrect code and promptly fixed it for me. Absolutely thrilled with the level of support!

Crown Lift Trucks
Australia
Over 1 year using the app
September 25, 2020

It was quite confusing with the various features that this application offers, but after the 1 hour consultation session, it helped me to clear up the problems I faced, and helped me to understand on how to use the application better. Bogi, my professional consultant assigned to me, was very friendly and helpful, and gave advice and alternatives to problems that Zapiet couldn't implement. Overall, I would recommend this application to anyone who wants a more streamlined approach with rich features!

The Florte
Singapore
Over 1 year using the app
Zapiet replied September 25, 2020

Hey Ashton,

It was my pleasure to guide you through the setup of Store Pickup + Delivery, glad I was able to clear up your problems and answer your questions!

Bogi

Edited June 7, 2022

Amazing app, and amazing team ! Customer support is incredible! They were able to help me implement custom condition in less than 24h. The condition I was looking for was not readily available through the app, therefore they had to created one for me.
To be precise, we were able to create a condition where: x item can't be sold if y item is not in the cart. So thankful for their help ! Update: June 7 2022,
Had another issue, and it was solved within the hour ! Honestly, the best customer service out there!

Sandwicherie Sue
Canada
Over 1 year using the app
Zapiet replied March 18, 2022

Hi there,

Thank you for the amazing review!

I'm glad we were able to assist you with the custom condition.

Should you need anything else, please do not hesitate to reach out 😊

Kindest regards,
Klaudia