Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,580)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex order and delivery options, such as in-store pickup and specific radius home deliveries. They find it user-friendly and appreciate its seamless integration with Shopify. The support team, including members like Jessica, Stephane, and Jeanette, is often praised for their quick and effective responses. Merchants value the app's flexibility and effectiveness in handling their shipping and delivery needs, leading to strong recommendations within the Shopify community.

January 28, 2016

I compare this app as i compare an android phone to an iphone. This app has every function and they are still adding more. It is versitile and can be adapted to your needs. Their customer service is fast and very helpful. I would like to see a fixed price for long term users, as it can be seen as expensive long term. Highly recommended.

Kelly Cube
Australia
Over 1 year using the app
August 13, 2021

Jessica on support was amazing. Helped me in less than 10 min cannot say enough about how pleased i am with the support

MealFit
United States
Over 1 year using the app
Zapiet replied August 13, 2021

Hi there,

It was so nice chatting with you and thank you very much for your kind words.

So glad to able to help and get your store up and running with our app.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,

Jessica

Edited February 22, 2022

clemency on customer support chat was so great... the app didnt do exactly what I needed for one thing and she was able to find a workaround... and worked around it with me! she even took on some of the work herself so it we could get it resolved quicker. she made sure all of my issues were fixed, and dindt rush to get off of the chat with me until they were! the same goes for jessica... I had a separate issue and she was so patient, making sure all of my issues were resolved and everything was working smooth.

The Prime Butcher
United States
Over 1 year using the app
Zapiet replied February 22, 2022

Hi there,

It was an absolute pleasure speaking with you today, thank you so much for your kind words!

Should you ever need anything please don't hesitate to reach out to us :)

Hope you have a lovely day,

Clemency :)

Edited September 28, 2021

This has been a total lifesaver for our store. Since installing the team in support have answered any question raised. The system works great, and with a successful busy checkout, it keeps up with the volume of sale. Shopify had an issue and Support at Zapiet sorted the issue by their online chat - OUTSTANDING SERVICE !!!!!! Hats off to the team your amazing - keep developing it as much as possible - HIGHLY recommend.

Delifresh Ltd
United Kingdom
Over 1 year using the app
Edited October 24, 2022

Special thanks to Stephane for his great customer service and help. Very pleased. H responded in a timely manner & also provided a very helpful article for further assistance.

Sammy Cheezecake
United States
Over 1 year using the app
Zapiet replied July 6, 2021

Hi guys,

Thank your for your kind words. It was a true pleasure helping you out.

It's amazing to hear our app is just what you guys need.

Have a lovely day!

Maria

July 25, 2022

Customer support was very quick and helpful. Allowed me to quickly continue using this app and make business flow

Farmers & Fishermen Purveyors
United States
Over 1 year using the app
July 14, 2021

We use this app for our bakery pre-order. Prior to this, we had to print each order and hang on one of seven clipboards for the day of the week when the order would be pickup up. It was a mess and we were constantly loosing orders when someone brushed by the clipboard! We also had a bunch of custom code that made changing our site require a developer. With Store Pickup + Delivery, there is no code, the customer experience is great, and we can export our orders by day using Exportify. The bakers use the Exportify spreadsheet as their production report and things have improved significantly. We can blackout days when we are closed, and use the blackout feature to stop orders when we start to hit our production limits. You can easily edit pickup dates and instructions. Great app!

Lou's Restaurant & Bakery
United States
Over 1 year using the app
Zapiet replied July 19, 2021

Hi there,

Thank you for sharing your story! It's amazing to hear how you're using the app, and we're proud to be a part of it!

Best wishes,

Bogi

August 3, 2022

We had some issues getting our API key plugged in and Jessica spent countless hours helping us through this until it was resolved. Highly recommend the customer service!

Heyou
United States
Over 1 year using the app
Zapiet replied August 4, 2022

Hi Ashley,

It was my pleasure helping you to get everything set up and working with our Store Pickup + Delivery app, including the Roadie integration.

If you have any other questions, please do reach out!

Cheers,
Jessica

January 28, 2020

This is the most important app I use! With that being said Zapiet having such an amazing customer service team has been crucial with an ever changing site and the ins and outs of adding new products and changing delivery methods. Ismail, Sam and Sandy are a crucial part of my team. Highly recommend this app!

Evolv Kitchen
United States
Over 1 year using the app
February 14, 2020

There support team is awesome, Thanks Everyone. I had an issue with the setup of other apps and could not get this app the work right. After some playing and adjusting we get everything to work!

Discounter's Pool & Spa Warehouse
Canada
Over 1 year using the app