Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing local delivery and pickup services, with features allowing customers to select shipping type and date. It's especially useful for businesses with multiple locations and varied order services. The app is praised for its flexibility, efficiency, and specific pick-up and delivery scheduling. Merchants appreciate the responsive customer service, with developer-level knowledge and a proactive approach to problem-solving. Regular updates ensure smooth functionality and improved customer satisfaction.

Edited April 25, 2021

** Update April 25th 2021** So I ended up switching from this app last year to shopify's native local delivery and store pickup function (which works fantastically I might add). I was trying to keep my app count down but Shopify threw a curveball with their multi origin shipping that in theory was great but if you have multiple locations that fulfill and the order gets split being fullfilled by two or more locations the customer gets charged double or even triple the shipping charge... talk about conversion killer. I found a very well kept secret, getting shopify to put me back to single origin shipping and boom problem solved hover you lose the native Store pickup function and technically their local delivery option as well (that didnt take). So I came back to Zapiet a year later and good lord they've improved leaps and bounds, with app functionality and the support is ridiculousy good this time around (even though they really tried to step up last year after I complained). These guys are great and I'll support them. I'll give them 10 stars later if they can pull off my new features suggestions lol. Keep it up my dudes! ** Update April 9, 2020** So it really takes a lot to impress me as a Sr. Consultant - digital transformation strategist for mid to large companies with a background in software development. Andy and his team soundly responded to my review and concerns with a viable reason as to the lack of support initially which was pretty clear given the COVID Pandemic. Im updating this review in this way so you can see that it isnt a fake review and im as thorough as I can be. They have gone above board to fix the issues I had and keep me in the loop for future upgrades and I've been dealing directly with the leadership team and development. We are still in the testing phase of the updates and so far 80% is top notch so ive updated the rating to 3 stars because the service is excellent now. Once the last fix corrected to truly test the apps competence tech wise.. i'll update again.

Hercs Nutrition Online Canada
Canada
9 months using the app
Edited October 16, 2018

This is a great app. It's very well developed and allows us to offer in-store pickup for our customers. Plenty of customization, but the app remains clean and super easy to manage.

Support is Fantastic. Every email\request has been answered timely and issues resolved and questions answered.

Abstruse Pastry Company
United States
9 months using the app
December 2, 2018

The app itself works pretty decently, but what I'm really giving 5 stars for is the swift, empathetic, and awesome team behind this app! They we're great with helping us out when our shop was having trouble with the programs. They're staff responded quickly to our inquiry, and was patient with us and our lack of knowledge. They fixed the issue without needing hardly any of our (precious) time and courteously notified us when the issue was resolved. The app itself has been used a handful of times by locals, especially those requesting they're items are giftwraped, which is awesome. We love this app during the holiday season!

Woonwinkel
United States
9 months using the app
June 1, 2020

We needed the possibility to let our visitors/customers to choose pick-up or delivery, as well a date and time slot. It was an urgent need. Although it is very busy in these difficult times we really had the best possible support. So in our opinion a 5 STAR APP! We had some issues in the beginning, but they where solved really quick and the app gives us all the possibilities we need (and more).

NotintheSupermarket.com
Netherlands
9 months using the app
February 4, 2022

This app is the most complete app for store pickup and delivery.
It has everything and the service is as great and professional aswell.
Very pleased

taartenland.be
Belgium
9 months using the app
Zapiet replied February 7, 2022

Hi,

Thanks for your amazing review of our app! It really is a pleasure to hear you had a great experience with our support service as well.

Best wishes,

Bogi

May 13, 2020

This app has been an awesome feature of my website. Andy and his team are very helpful and always get any issues sorted promptly. Thank you, thank you, thank you! Highly recommend.

FLOX
Australia
9 months using the app
September 24, 2021

We are using this app for delivery and need to enable shipping. The support provided was awesome. They helped in setting up the app and help me setup the system the way I wanted.

liquorsplit-staging
United States
9 months using the app
Zapiet replied October 4, 2021

Hello,

It was a pleasure assisting you in the configuration of your store.

Thank you for your nice words,

Sandy

Edited November 13, 2020

This app has proven to be a life and timesaver. It offer tremendous flex-ability and allows for setting up delivery times (or pickutimes) dates and prices as exactly as it needs to be. Customer service has been very helpfull and responsive. It offers very precise setup of schedules and possibilities, Highly recommend if you need more from your shipping app!

Kukka-Maaria
Finland
9 months using the app
October 4, 2019

We're still working towards our official launch, but the team at Zapiet has been more than helpful, and very fast, in our set-up process. Can only recommend and give 5 stars at this point!

Shop Cityhome
United States
9 months using the app
July 25, 2021

The app is great and functions well. The delivery widget is simple, modified. The system enables the input of areas-codes very easy and flexible to contain several location areas.
The support service is very good. Fast reply, really helping with issues and providing helpful answers and assistance.
I recommend.

החלוצים
Israel
9 months using the app
Zapiet replied July 26, 2021

Hi there,

Thank you so much for the lovely review! I'm glad you're happy with our app and our support. I's our pleasure assisting you!

We're here should you need anything else.

Have a lovely day,

Marija