Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,696)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

Edited February 24, 2025

Great help! Excellent at his job. Give her a raise!

81 Petals
Canada
24 days using the app
Zapiet replied February 5, 2025

Hi Amanda!

Thanks for taking the time to leave such an amazing review! I'm so glad we got everything set up for Pickup, Local Delivery, and Shipping in your store! I know how tricky it can be to ship or deliver beautiful and delicate flowers, but luckily Pickup+Delivery will help you manage that easily. (:

Reach out to us anytime - we are always here to help. Have a great day!
Anggy

January 30, 2025

Great help from CS especially Gabriel

Houghnuts
Australia
2 months using the app
Zapiet replied February 2, 2025

Hi Igor,

Thank you so much for your kind review! I’m thrilled we were able to get your rates up and running in your store! I’m so glad we could get it all sorted.

If you ever need anything else, don’t hesitate to reach out. Wishing you a fantastic day!

All the best,
Gab

October 20, 2024

Zapiet has been a game-changer for our business, helping us solve some complex issues with order management and local deliveries. The app itself is very user-friendly, but what really stands out is the amazing support team. Special thanks to Zack and Klaudia, who were not only fast-acting and friendly but also went above and beyond to help resolve our integration issue quickly. Their expertise and commitment to customer satisfaction made all the difference. Highly recommend Zapiet to anyone needing a reliable solution for store pickup and delivery management!

Yarra Valley Cherries
Australia
10 months using the app
Zapiet replied October 22, 2024

Thank you so much for this amazing review! 💛

We’re thrilled to hear that Zapiet - Pickup + Delivery has made such a positive impact on your business. Zack and I are so happy we could assist and that you found the support helpful (we aim to please 😊)!

We're here anytime you need us. Thanks again for the kind words and for recommending us – it truly means the world! 🌍🚚

Zack & Klaudia

October 22, 2024

I was assisted with some major issues to my store by "Krystabel Djajalie", who was incredibly detailed in her responses and very patient with my multiple requests. My store had a critical checkout issue and she fixed it overnight not just for this store but for my other 2 stores as well in a very timely manner. Massive shoutout to Krystabel for providing world-class support.

Victor Churchill
Australia
About 4 years using the app
Zapiet replied October 24, 2024

Hi Jay,

Thank you so much for taking the time to share such an amazing and thoughtful review!

It was truly a pleasure assisting you with the Zapiet - Pickup + Delivery app for all your stores and resolving the rates issue at checkout. I’m glad to hear everything is working as expected!

Please don’t hesitate to reach out if you need any further assistance. Our team is always here and happy to help.

Best regards,

Krystabel

Edited February 27, 2025

We had so much help from Angelo today- he was so quick to respond and sorted everything in a timely manner. Such a help, great service! Thank you Angelo

Woodbourne Deli
Isle of Man
12 months using the app
Zapiet replied November 19, 2024

Hey Dave,

Thanks a bunch for the kind words! I’m glad we were able to get the pickup location sorted for you, especially the pickup address and wording at checkout!

If you need anything else in the future, don’t hesitate to reach out – we’ve got your back!

Cheers,
Angelo

November 8, 2024

I’m incredibly grateful for Zapiet’s support and their 24/7 chat line, which helped me set up my store seamlessly! Their team provided detailed guidance and friendly service, walking me through any issues that came up.

I highly recommend Zapiet—not only for their excellent app, but also for the top-notch service they provide.

Negash Coffee
Canada
21 days using the app
Zapiet replied November 11, 2024

Hi Jessica,

Thank you so much for your kind review!

It was a pleasure assisting and guiding you through the setup of the Zapiet - Pickup + Delivery app. Please feel free to reach out anytime you need help—our team is always here to support you!

Warmest regards,

Krystabel

October 30, 2024

Gabriel was incredibly helpful and responsive throughout the entire process. He took the time to understand my specific issues and worked diligently to provide effective solutions. JUST SO AMAZING!

The Butcher's Table
Malaysia
About 1 year using the app
Zapiet replied October 31, 2024

Hi there,

Thank you so much for the amazing feedback! I’m thrilled we were able to resolve things with your checkout and your location's pin in the Google Maps section of the widget! Your patience and details made all the difference, so I’m glad we could get everything perfectly set together!

If there’s anything else you need, just message us anytime. We're always here to help.

Best,
Gab

November 20, 2024

Stephane was very helpful, slove the problem in minutes. Great Job!

SOSWEET
Canada
8 months using the app
Zapiet replied November 25, 2024

Hi Zhimin,

Thanks for taking the time to leave such an awesome review!

It was a pleasure helping you with your inventory integration query and should anything else come up, we'll be there for you

-Steph

October 26, 2024

Gabriel was really amazing, manage to solve the problem really quick.

Thank you

All Greens Wholesale Ltd
United Kingdom
Over 4 years using the app
Zapiet replied November 1, 2024

Thank you for your wonderful review!

I'm glad I could solve the problem quickly for you. If you need anything else for your pickup and delivery app, feel free to reach out!

- Gabriel

February 7, 2025

Great Support, and knowledgeable.

The Donut Bouquet
United States
About 6 years using the app
Zapiet replied February 9, 2025

Hey John!

Thank you so much for taking the time to leave such a thoughtful review—I truly appreciate it!

I'm glad I could help you with our Zapiet - Pickup + Delivery rates. If you ever need anything in the future, don’t hesitate to reach out—we’re always happy to help!

Wishing you all the best!

- Krystabel