Reviews (233)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app offers strong value, often far cheaper than other helpdesks, with a generous free plan. They report major time savings from AI and automations handling most tickets, plus an intuitive inbox that centralizes email, chat, social, and reviews with Shopify order data. Merchants praise the Claude/MCP integration, helpful core features, reliable performance at scale, and responsive support that feels like a true partnership.
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So far so good. This is my first time using a CX software so don't know much about what to expect. Only thing I know is that is being very helpful compared to just handle tickets over email and to onboard a CX agent to support me. I don't think I am using most of the features but thanks for building this, it's been very helpful so far.
I am a Commslayer early adopter. The app is not old enough nor has been in production long enough for a comprehensive review.
The devs are committed to making this better, every day.
I am a fan of the devs, and I am convinced they share a passion to make a world class product.
Is it a 100% replacement of the apps it intends to replace ? Not 100% yet -- but... The 80/20 on this is a Win. There is just enough to make it ready-enough for today (October 2024). We are using it in production.
The devs know what their roadmap is, and they welcome feedback from the merchants. And they are transparent. A good team!
I will continue to update this review, with honest feedback.
We have previously used Re:amaze and Richpanel, and this app is better. The way the AI is integrated is great. Really happy with it and have already been recommending it to people. And given its free, its a no brainer! Also its great not to have 'powered by richpannel' on every single support email.
We love Commslayer! We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!
Moved away from Gorgias as they were ripping us off with their pricing (otherwise it's a great product). Now I'll get all FB/IG ad comments into our helpdesk for free.
Amazing app and amazing customer support. It is our making our daily customer service a breeze! Got our support questions answered extremely swiftly!
Amazing value per price. Incredible customer support, you talk directly to the team that makes the product.
Great experience so far, easy to use, good value and feature set, and friendly & prompt customer support
Just perfect!
Very helpful when you need it.
