Reviews (967)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing average order value through effective cross-sell and upsell strategies. They value the ability to manually select products for recommendations, enhancing control and customization to showcase new and related items. The app is noted for its seamless integration with Shopify themes, stability, and user-friendly setup. Customer support is frequently praised for its responsiveness and effectiveness, with specific commendations for team members like Henry, Carol, Stuart, and Steve.

April 21, 2022

This app is amazing and I think it truly has the potential to boost sales significantly. I've only had the app for a week as of now, but Cross Sell is already getting tons of clicks. Customer service is very responsive and helpful; I needed a way to programmatically set up cross sells, so I reached out to them and got a response in a few hours detailing a very satisfactory method of doing this. I would definitely recommend this to anyone seeking to expand sales and looking for great customer support!

Prime Retreat Products
United States
14 days using the app
Cross Sell replied May 1, 2022

We're glad you're loving our app and our customer service 😊!

March 31, 2017

great app, useful and necessary

G O A T Wear
United Arab Emirates
14 days using the app
July 23, 2016

Super easy to install and use. Looks great on our website. The only reason I don't give it a five is my wish for a bulk upload feature in the future!

Ballet Gift Shop 2
United States
About 1 year using the app
Edited April 29, 2022

Guys, don't use this app for now, I promise you will encounter something wrong. Some of the functions are broken. The team is fixing this, and it is hard to notice, but I promise it is not good to users. And it may take you days or weeks or more to fix once it happens to your store, so be careful! Mine has not yet been fixed till now for more than 1 week. I am a paid user $79 per month! I will update here when all is fine, I just don't want the other users to experience the same frustration.

Melody Ong Fashion
Philippines
About 1 year using the app
Cross Sell replied May 1, 2022

Hey Melody, I'm sorry to hear that you've been experiencing issues with our app. I'm aware that our team is looking into this for you, and have been keeping you updated on the status of the issue.

We don't have other customers experiencing this issue, and it seems to be a rare instance affecting your account at this time. However, I assure you that we are working on having this resolved as swiftly as possible, and we're open to compensating you for the days this has been affecting you 😊!

February 10, 2016

Superb support who make it simple! Modified to match theme in a matter of seconds. App is very easy to use and most helpful if you like to curate related products. Would highly recommend!

The Birdhouse Chick 2
United States
14 days using the app
April 19, 2017

Very easy to use, and quick to install. Exactly what we had been looking for.

Costumecorner
Ireland
14 days using the app
November 28, 2016

I was helped me within minutes to get it ready ! Easy and useful ! Thx

My Beerbox
Belgium
12 days using the app
Edited March 5, 2018

Love the simplicity of this app! We already feel like we have so much more control over what our customers see making it more relevant to what they want. Stuart and the team are pros and are super responsive.

This was my initial review.

However after some software updates the app ruined the thumbnail images on our product pages. What's worse is that we tried to reach out to Cross-Sell directly multiple times over a week and heard nothing back from them. It's a great App but we had to delete it as it was affecting our website and they had no support.

Fairlings
Australia
12 months using the app
February 2, 2017

Fills up the product page nicely, free setup, cant beat it!

Thecartcreators
United States
12 days using the app
May 26, 2018

Their support sucks!!! I've written 3 emails in last 15 days, but they never replied. Along with it, their conversion tracking stats never pop's up any data.

I'd recommend not to use it.

Postergully
India
12 months using the app