Reviews (967)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing average order value through effective cross-sell and upsell strategies. They value the ability to manually select products for recommendations, enhancing control and customization to showcase new and related items. The app is noted for its seamless integration with Shopify themes, stability, and user-friendly setup. Customer support is frequently praised for its responsiveness and effectiveness, with specific commendations for team members like Henry, Carol, Stuart, and Steve.

January 23, 2018

Great App.
Great Support team !

Fragmentsshop
Belgium
Over 1 year using the app
August 5, 2017

Amazing customer service! Stuart from Cross-Sell was very helpful with helping me set up the app into my store and tweaking it to look the way I want.

Bebug
New Zealand
16 days using the app
May 11, 2021

Great app for cross selling products. We just started to use and had some challenges for making it work. All these challenges were quickly solved by the support team of the app. We received answer before 24 hours which is great. They were so helpful during all the integration process.

PLUMAS
Peru
16 days using the app
Cross Sell replied May 11, 2021

Hello,

I am very glad to hear you were satisfied with our customer support, we did our best to solve all of your issues in a timely manner so you can enjoy our app as soon as possible :)

Please feel free to reach out to us anytime, we are always happy to help.

Kind regards,
Petra from Cross Sell

July 20, 2019

Really AAA+ support! Goes the extra mile totally, fixed so much stuff and customized a lot off things on my website.
Looks great now, I feel safe and good about finding a stable provider, been testing others and looking around but nah, This is the best one so far, and price is accepted with very nice layout overall and really top top support.

doggo4life
Sweden
15 days using the app
August 7, 2014

The app does as it says - it allows you to custom pick YOU MAY ALSO LIKE... products for each product in your shop. I didn't like the way that you couldn't custom pick this on Shopify so I gave this app a whirl and it works! The support was excellent as I had difficulty installing the code with my theme - all done within 24 hours. I even wanted a special customisation and this was done as part of the service. All up a good app at a sensible price.

TALK AUDIO VISUAL
Australia
15 days using the app
June 27, 2017

Nice app. Easy to use. Like it a lot.

Bl Bleuette
United States
15 days using the app
June 1, 2017

I'm just getting started but their support has been amazing. They help me set everything up and I'm excited to see how much it helps my store. Definitely recommend.

Sale Seeker
United States
15 days using the app
October 20, 2021

I've only been using this app for about 2 weeks now, but it has been great so far! My company has been looking for an app to Up-sell products on the cart page for a while now. This is the second app we have tried and it is significantly better than the pervious one we used. It is extremely user friendly and every time I have needed help, the Cross Sell customer support has been impeccable. They respond to messages the same day or next day at the latest and have helped me move the location of the cross sell bars on both the product pages and cart page. I am very pleased with how easy it is to use the app and how helpful the support team has been when I've needed anything!

MasterLocks.com
United States
15 days using the app
Cross Sell replied November 3, 2021

We really do appreciate you taking the time to write this review! Thank you!

Edited January 23, 2018

It works! But the interface to assign relationships is painfully clunky and badly needs some rethinking. Very difficult to just visualize what's been set up and what hasn't. If we were larger than we are (more product groups) - we're about 250 products excl. variants - I can't imagine how I could keep this thing up to date. We recently migrated from Nexternal which let us hand pick every relationship for every product which was absolutely awesome but an awful lot of work, so I really appreciate the ability to group similar products rather than only to be able to assign individual products. But by the same token.... maintainability will be a challenge without a better interface.

The Dry Eye Shop
United States
About 1 year using the app
March 19, 2020

Good app, and very helpful and good support to customize the section in my theme. I appreciated it very well.

La Pépixterie
France
15 days using the app