Reviews (8,040)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide product range, competitive pricing, and efficient shipping. Its seamless integration with e-commerce platforms simplifies order management and product browsing. The 24/7 customer service is proactive in resolving issues, and additional services like product sourcing and custom packaging are available. Each merchant is assigned a personal agent, ensuring prompt service. The platform is recognized for its comprehensive services and efficient systems, making it a reliable choice for dropshippers.

Edited May 31, 2024

I had an excellent experience with CJdropshipping, all thanks to the exceptional support provided by my agent, Eileen. She consistently ensures that I understand everything and is always there to assist whenever I require help.

Jeanfluence
Romania
9 months using the app
March 6, 2024

Unconsciously, I have been using this platform for some time now, during which I have interacted with many customer service representatives. They have all been diligent, patient, and capable of assisting customers in resolving various issues. Speaking of one whom I greatly admire, her name is Yana. I believe she truly embodies the essence of customer service. Almost any time of the day, whenever I have a question, just a message on WhatsApp and she responds promptly. Moreover, her responses are thorough, demonstrating her willingness to invest time and effort into learning new knowledge and communication skills with customers. Additionally, she is enthusiastic, polite, and capable of resolving all kinds of issues comprehensively. Communicating with her feels like chatting with a long-time friend! Thanks Yana, you are great^^

AnsonUSpace
Hong Kong SAR
9 months using the app
March 15, 2024

very professional agent I am satisfied

Tendance Boutique
France
4 months using the app
March 14, 2024

CJ provides as good of customer service as it can get. My agent July Chan has been super reliable and is great with communication. She's an absolute gem. Their support is the best I've seen from the manufacturing game.

ShopVexa
United States
4 months using the app
February 19, 2024

Very good support - my sourcing agent Ashely Wu has been excellent!

Witty Socks
United States
Over 3 years using the app
June 13, 2024

So far my experience with CJ is great, customer service is one of the best in the industry. Today I had Sveta helping me. She answered all my questions quickly and accurately. I recommend CJ Dropshipping to any serious entrepreneur or company. Thank you, CJ and Sveta.

BrillasTU
United States
7 days using the app
March 11, 2024

I was serviced by Sveta and I got the right help in the end. Thanks!

alorena.
Sweden
5 months using the app
March 15, 2024

harris thank you for evertime we need some information and cj dropshipping is the best that i can work with and fast delivery and everything is good ....harris wong from cj dropshiping the best agent

cmondo
Netherlands
4 months using the app
March 4, 2024

Customer service is always there to help. (Luna) my agent who helps with everything is amazing.

Yebo online
United Kingdom
10 months using the app
March 5, 2024

I have been working with CJ since the beginning and I am very satisfied. My personal agent, Chandy Chen, is really great. I love working with her. She responds very quickly, answers all my questions and helps me solve problems. She is very committed and solution-oriented. She helps me to find products/factories if they are not yet available on CJ. She also actively informs me about changes etc. She does an absolutely great job. Thank you very much!

bingen
Switzerland
8 months using the app