Reviews (8,703)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its exceptional customer service, particularly noting agents like Eugenia Deng and Leah for their professionalism. The platform is user-friendly, ideal for newcomers to dropshipping, and offers a broad product selection which helps merchants diversify their offerings. Merchants appreciate the reliable shipping, high-quality products, and competitive pricing, which contribute to customer satisfaction and healthy profit margins. The assignment of personal agents enhances support in sourcing and logistics, and robust tools like product search and inventory management aid in efficient business operations. Merchants report positive impacts on business growth from using the app.
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John has been an absolute lifesaver! He helps me with all my order issues and resolves any problems I have with connecting products to my store. He solves literally everything.His support and expertise are invaluable. Highly recommend!
Steph Zhu one of the customer service agents helped me understand the intricacies of the logistics chain and how additional charges can show up after an order and why. She took the time to help me until I was satisfied and got the answers I wanted.
I am grateful to Agnes. CJ Dropshipping chooses its employees with the best quality personal. I am grateful to CJ Dropshipping and Agnes.
Really fast customer service, I have been using cj for 7 months and never had a problem.
Customer support Zoey helped me a lot to speed up shipping.
J’ai été accueilli pour mes demandes par un agent Cjdropshiping, qui a été à l’écoute et a répondu à toute mes questions en toutes efficacités et rapidité. Hajar
My journey with CJdropshipping has been a great experience. My agent Kaycee Chen has been amazing helping me find the best products, prices and suppliers. Very helpful and I’m looking forward to working with Kaycee & CJdropshipping on any future projects. Many thanks
It has been a nightmare trying to work with CJ. They take so long to dispatch the products and when I ask why is taking time, they always say there was an issue with the supplier. Customer service always tries to avoid the issue and wants to give you coupons, but they never try to solve the problems. I asked for many refunds that I had to keep on top of the whole time, otherwise, it would be pending forever. I asked my agent if there was any way to change the agent or contact someone to issue a complaint, but he always changed the subject.
I know they are more expensive than the other platforms, but at least I was expecting more efficiency, quality and good customer service, which never to happen.
Find another supplier, the stress of dealing with them is not worth and it will affect your business reputation with your customers.
I have a really good agent that is always willing to help. If he is not working, there are other people that can help you directly. The products are good. I would recomment CJ!
CJ have excellent customer service. I was helped by their agent Bin Han who assisted with my query straight away. I didn't had to wait at all.
really helpful customer service , thank you