Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide product range, competitive pricing, and efficient shipping. They commend the personalized customer service, noting the quick response times and professionalism of assigned agents. The platform's sourcing services and private chat feature are also highlighted. Some merchants credit the customer service team for significantly contributing to their business success.

October 2, 2023

We opened a new shop and spent a long time thinking about which supplier we should choose. We decided to give CJ Dropshipping a try. A very good decision! Cherry Xu has been our customer advisor from the beginning. She is simply incredible and answered all of our questions with a lot of patience. She always tried to solve all problems as quickly as possible and to our best satisfaction. Incredible customer support. Thank you Cherry Xu

Abuntos
Germany
3 months using the app
November 1, 2023

Im new to this whole system so I do have a couple question and Leah was an amazing help and quick and clear to reply and more than happy to assist me!

Chrome Jewlery
United States
4 months using the app
September 7, 2023

My agent Cristina, went above and beyond to find the information we required on a purchase that was made. She was very helpful and also gave extra information on ways to save money on shipping for future purchases. Great customer service from this agent!

Knit Nacks
Canada
Over 1 year using the app
November 18, 2023

The costumer service is excellent.
@''Marian Chen '' such a nice person and vary helpful for costumer's i appreciate her Patience with costumer. she is such a wonderful employ i have ever met.
thank you.

MS_LUXURY
Germany
About 2 months using the app
November 9, 2023

ZERO STARS!!! FRAUD !!! BEWARE!!!!
I ordered mid august & by mid September the package sat for over 2 weeks at the local delivery station due to “weather delay” . When I reached out to them they let me know tjay the package was lost & that they emailed the company to let them know as well. Reached out to customer support to file a dispute for my package & now it’s mid November & I’ve had to file a dispute with my bank because they’ve STOLEN MY MONEY AT THIS POINT . After even getting proof themselves that my package was lost , they refused to refund me & instead wanted me to pay them MORE MONEY to reship it from china again FOR THEIR FUCK UP . After letting them know I already reported them for fraud & disputed their charge to my bank , they blocked my Cj account completely .

Bee Stylish Boutique
United States
5 months using the app
December 8, 2023

very good app!
Suki Huang helped me alot.

PowScrub
Israel
2 months using the app
November 1, 2023

My experience with CJ dropshipping is wonderful they have an abundance of products to choose from plus many different warehouses outside of China, the agent Sita Cui has been very helpful with any questions and issues I had, I’m so glad I had a wonderful person helping me, I highly recommend this to anyone starting or wanting to grow their online e-commerce business!

Generational Swag
United States
22 days using the app
October 8, 2023

My agent Janet, went above and beyond to find the information we required on a purchase that was made. She was very helpful and also gave extra information on ways to save money on shipping for future purchases. Great customer service from this agent!

RequinCosy
France
4 months using the app
October 26, 2023

I'm using cj for more than a year, the integration is quick and easy and the orders are fulfilled very easily. CJDropshipping has transformed my Shopify store experience. Also my agent Luna Li is very helpful when i got any problems.

Shopreck
India
3 months using the app
October 9, 2023

Cherry Xu helped me quickly with what i have been spending a while trying to find myself well worth the 5 star review keep up the good work

OasisOfOrgone
United Kingdom
5 months using the app