Reviews (9,085)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.

Edited October 7, 2024

Great service from Bellica! Very helpfull and responds fast. I am very happy with CJ's customer service

Villeso
Netherlands
7 months using the app
Edited September 8, 2024

Thanks to technical support, Arina resolved my doubts and helped me obtain information with several shipments.

Magic Moon Store
Peru
3 months using the app
September 2, 2024

Billy is always ready to answer questions, nice experience using this app.

ModBoutique
United States
3 months using the app
August 11, 2024

Doki Huang provided exceptional support through every obstacle, guiding me step-by-step to fulfill my order. Highly recommend!

Fly Blissful
United Kingdom
2 months using the app
October 5, 2024

Great assistance with everything by Suki Huang! Her CRS was amazing and could answer every single question i asked! Highly recommending CJ Dropshipping for everybody!

Glow Chic
Finland
About 2 months using the app
Edited August 22, 2024

Amazing service by Eileen our agent. Very kind and helpful. She is always willing to help out and assist us with any issue that arises. She is super quick to respond and find a solution to issues. 5/5

Vastissima
United States
Over 3 years using the app
June 26, 2024

I have many doubts about CJdropshipping, related to shipping, packaging and even my shopify store.

The most beautiful thing is their customer support.
I am guided by one of their employee, named "Dolly" ,who is very supportive and I wish I will get this same support in future also.

Elegant Jewelry
India
6 months using the app
September 25, 2024

I really like the services especially from Aurora

Ettoe Online (Pty) Ltd
South Africa
6 months using the app
July 1, 2024

My personal agent Fanny has done a remarkable job in helping me with my problems! I am fairly newer so I had a ton of questions but it was no issue at all! She was there every step of the way and got me the solutions I was looking for as quickly as possible! Thanks again!

Rise Above
United States
9 months using the app
September 26, 2024

I want to thank my agent July Chan for always replying quickly and trying her best to satisfy my needs.

Viviana
United States
2 months using the app