Reviews (9,046)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.

Edited March 18, 2023

I had some questions about an order and Alina Liu answered them in a matter of minutes in an extremly nice and polite way. Definitely recommended!

RageFlame
Germany
7 months using the app
February 9, 2021

5 star for CJ, especially for my agent Vivian Lin she was super helpful, help me fix every problem, and answer all of my questions, I was so grateful.

Zipper Finger
Malaysia
7 months using the app
CJDropshipping replied February 9, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

August 23, 2023

I had a few questions about my product, Sita Cui was able to answer it very calmly and polite to me :)

My Store
Malaysia
7 months using the app
September 25, 2023

Always a pleasure working with June. Provides information quickly and resolves situations effectively.

outobia
Canada
7 months using the app
September 29, 2022

Great Customer Service support from Estella wu and a very streamlined experience. No issues so far, they are always available on chat.

NZBeats
Australia
7 months using the app
February 26, 2023

Very good application. Customer service is very efficient and understanding. Thanks to Sita for her help !!! I recommend !

Palaisduchien
France
7 months using the app
August 30, 2020

The service I get from Summer is fantastic. To be honest, I have never had better service from anyone in general than from her.
I accidentally didn’t do my research well for one product, so I asked her a ton of questions for a couple days straight. She tried her best to answer them all and to come in contact with the supplier. In the end, everything was clear for me.
She has spend hours providing service, and has always been kind and patient.
I am very satisfied. Thank you Summer, I am happy and grateful that I can work with you!

VoordeelVos
Netherlands
7 months using the app
CJDropshipping replied August 30, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

April 23, 2023

Cheria Has answered the question i had regarding a product and i was very satisfied with the answer she gave.

LifeGetsEasier
United States
7 months using the app
January 23, 2021

Cj is such an awesome platform to work with and I am soo thankful that I got Celia Yang as my personal agent. She helps me so efficient and has an answer for every question. Super fast and super good!

Keoqo
Germany
7 months using the app
CJDropshipping replied January 25, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

October 28, 2020

They have the best customer service I've had. I do dropshipping for a long time and I never experienced any problems. My customer service agent Shicharl is very professional and always available to questions

DYdeals
Israel
7 months using the app
CJDropshipping replied October 29, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!