Reviews (8,403)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its exceptional customer service, highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, suitable for e-commerce beginners, and offers efficient order processing and delivery. Merchants appreciate the wide selection of competitively priced products and the personalized support from assigned agents, which contribute to business growth and diversification. Despite occasional needs for fine-tuning, the app's robust tools and features effectively meet merchant needs.

July 1, 2020

Blandine Wang
was very helpful and answered all the question i had. I would highly recommend. Thank you

KitchenKirk
United States
4 months using the app
CJDropshipping replied July 1, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

April 3, 2023

Impeccable customer service. Sky Liu is the best, always available and help me solve any problem. Thanks for everything and great Sky!

Shop Zenit
Italy
4 months using the app
June 24, 2022

The customer service lady answered my doubts patiently and was very professional. Cristina Chen is very professional. I believe the same is true for other CJ customer service staff~ This makes me continue to use CJ! Getting better and better!

ThugRoses
United States
4 months using the app
January 13, 2021

I have had wonderful experience with CJ so far. My amazing agent Gina is super helpful, responds quickly and tries her best to solve the issues and fulfill my requests.

SimpleeBlue
Finland
4 months using the app
CJDropshipping replied January 13, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

July 10, 2020

It's very usefull and pleasant to work with CJ Dropshipping. The customer service is perfect and they are in your care. In my beginning, I was lost and Preda from customer service help me and answer all my questions. Use it

Baby Bear™
France
4 months using the app
CJDropshipping replied July 12, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

June 3, 2020

I can say that this application helps me a lot in managing my customers' orders. Then I appreciate the support of the agents placed at my disposal who are helpful and very available to answer my questions.

TOK TOK Boutik - L'essentiel BBQ
France
4 months using the app
CJDropshipping replied June 4, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

Edited April 10, 2023

Really happy with the Shopify integration and product listing so far. Being a newbie to this, still trying out new features but Sky Liu, has been such a huge help in understanding the store policies as well as helping me out on a daily basis. Thanks!! Great customer service.

MoonstoneMaven
India
4 months using the app
June 10, 2020

I had an issue with the tracking order and my personal agent Susan helped me out within 5 mins. Also the soucing requests are processed quickly.

Elitekitchen
Germany
4 months using the app
CJDropshipping replied June 10, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

June 11, 2022

100% a much better service that Ali Express. Customer service is always there and ready to Live Chat with you. Had to contact them about a new variant for a product I wanted to sell and Sveta from customer service found the variant for me, and had the team working to list it right away!

DeskFlair
United States
4 months using the app
May 3, 2020

This app make our ordering process easy and quick. I like most of the products there and great help from the team support.

Angelsongbird
United States
4 months using the app
CJDropshipping replied May 4, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!