Reviews (8,405)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its exceptional customer service, highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, suitable for e-commerce beginners, and offers efficient order processing and delivery. Merchants appreciate the wide selection of competitively priced products and the personalized support from assigned agents, which contribute to business growth and diversification. Despite occasional needs for fine-tuning, the app's robust tools and features effectively meet merchant needs.

December 30, 2020

The help of the agents is very good and attentive. Thanks Edison Zheng. Although they are dates with a lot of order volume, they try to help you as much as possible

LOW COST SPAIN
Spain
4 months using the app
CJDropshipping replied December 30, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

February 24, 2021

They provide a good service. If you have a problem, they are fast to fix it. They are my unique agents.

Orange Zest
Italy
4 months using the app
CJDropshipping replied February 24, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

March 7, 2023

Every question I had was answered immediately and with good information from my customer service agent Sveta. She was very helpful.

Knack Hack Hub
United States
4 months using the app
July 27, 2022

I need help from time to time, but I don't need to worry because I know that Eric Wu can certainly help me, no matter what the issue is

Artoftheease
Germany
4 months using the app
January 5, 2023

great products, i love the agents, especially loker wang who has been of great help for several times, he saved my orders and im really happy with the customer service :)

WholelineLB
Lebanon
4 months using the app
March 31, 2021

Very good experience with Fiona and cj overall , you get fast responses and great delivery time , i totally recommend

trendyys
United Kingdom
4 months using the app
CJDropshipping replied March 31, 2021

Thank you for your feedback! Your approval is one most important reason for our continuous improvement.

October 9, 2020

CJ online support team is superb, they are extremely helpful to assist me to order items through their system. Keep up the good work !

Superfit Mart
Australia
4 months using the app
CJDropshipping replied October 14, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

November 16, 2021

Ils sont très réactifs et professionnels. J'ai pu parler très rapidement à mon agent qui a répondu à toutes mes questions.

VALENCE Paris
France
4 months using the app
CJDropshipping replied November 16, 2021

Thank you for your feedback! Your approval is our motivation.

February 4, 2021

I just wanna focus on the extraordinary assistance of Danny Xiang supporting me for two problems I wasn't able to resolve. He gives me all the information being patient and kind. Thank you Danny! You are super !

Silidesign
Italy
4 months using the app
CJDropshipping replied February 4, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

September 15, 2020

Nice customer service, joyce zheng helped me with complete solution.
i was little confuse about some inventory issue and she helped me out.

trendy joker
India
4 months using the app
CJDropshipping replied September 15, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!