Reviews (8,405)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its exceptional customer service, highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, suitable for e-commerce beginners, and offers efficient order processing and delivery. Merchants appreciate the wide selection of competitively priced products and the personalized support from assigned agents, which contribute to business growth and diversification. Despite occasional needs for fine-tuning, the app's robust tools and features effectively meet merchant needs.

Edited April 3, 2023

I was really satisfied with the customer service. Customer service Agent Cheria was great in helping me with my problems and they were fixed very fast. She is always very quick to respond to my messages and helps me with a lot of my questions. Very professional work style; communication with her is very clear.

catnado
Germany
4 months using the app
November 26, 2022

Cheria helped me to get all my answers about the specific product and disappeared my confusion faster than expected.

Cleansing
Germany
4 months using the app
May 20, 2023

The customer service is amazing! I had an inquiry regarding some SKUs and my rep, Sita Cui, was able to assist me in a quick and efficient manner.

Eliottmen
United States
4 months using the app
December 22, 2022

Cristina was very helpful in navigating through the CJ platform. Always available to respond to any queries.

ZenithCandles
United Kingdom
4 months using the app
March 21, 2023

Mr. Whalen Zhu helped me fast with my Questions, good Service. It was my first time contacting a Worker and he helped me with any Question.

Anytime again.

EndlessCart
Canada
4 months using the app
May 15, 2023

Honestly a pretty solid droppshipping site if your looking to expirment with products without paying a subscription. Bonnie Gu (an agent of theirs), got back to me way faster than most, genuinely suprised.

Jewel Champions
United States
4 months using the app
April 13, 2023

Michelle Luo provided outstanding assistance with a friendly and professional demeanor, swiftly addressing my needs and leaving a lasting positive impression.

Paws PurrFurred Pet Shop
United States
4 months using the app
May 6, 2023

Agent Cherry Xu is one of the best hands down, very fast and cordial service 5/5 highly recommended

Yam Boulevard
United States
4 months using the app
June 23, 2021

I highly recommend working with CJ, they are without a doubt the best fulfillment company out there for Dropshipping.

EdenHouse Products Inc.
Canada
4 months using the app
CJDropshipping replied June 23, 2021

Thank you for your feedback! Your approval is our motivation.

September 15, 2020

I'm so (too much) glad with CJ Drop Shipping. Its easy to connect and set it up products in my Shopify store. Nice support, exactly AWESOME support I have with my agent Leely Wen, she rock, wonderful and help me very quickly. She is very kind and caring. My level satisfaction is too high.

Body Shaper Leggings
United States
4 months using the app
CJDropshipping replied September 15, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!