Reviews (8,409)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its exceptional customer service, highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, suitable for e-commerce beginners, and offers efficient order processing and delivery. Merchants appreciate the wide selection of competitively priced products and the personalized support from assigned agents, which contribute to business growth and diversification. Despite occasional needs for fine-tuning, the app's robust tools and features effectively meet merchant needs.

March 17, 2023

Fast and Good Customer Support with an Answer to all my Questions. Special Thanks To Phoebe for your Good Work!

ClassyGolo
United Arab Emirates
3 months using the app
October 16, 2022

Very nice and fast Service! Cristina Chen helped me a lot(very friendly and competently)! Thank you!

Flossly
Germany
3 months using the app
Edited April 19, 2023

Just fulfilled my first order today, and Lori helped me fast and very kindly with the questions that i had!

AgelessAura
Germany
3 months using the app
September 28, 2021

I am finding great items and the app is easy to use. Mandy Lu is super helpful! I like that you can request photography and ask questions in chat 24/7.

Beau & Belle's
United States
3 months using the app
CJDropshipping replied September 29, 2021

Thank you for your feedback! your approval is our motivation.

April 11, 2023

I am new to the whole e com business but with the help of my agent Bonnie Gu working with CJ makes fun and she is always helping me out when I don`t know what is going on . I like to work with her and CJ.

FAFashion
Austria
3 months using the app
July 14, 2020

love the customer service they are online 24/7 everytime i have question in mind someone is there for me .

Liftsi
United Kingdom
3 months using the app
CJDropshipping replied July 14, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

July 15, 2020

This is the best fulfillment app and service I've ever used, i tried AE before and private suppliers, but they weren't as better as Cj when it comes to prices, shipping and customer service which by the way is amazing, my agent Yeri is the best she's so patient an will provide constant help at anytime.

greensclps
Morocco
3 months using the app
CJDropshipping replied July 15, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

Edited March 1, 2023

The system works really good. Also If you have any question you will get a response immideatly. My agent Sky Liu helps me really well

FineProvider
Netherlands
3 months using the app
November 10, 2021

I am a new client of CJ dropshipping, they have replied all my doubts gently and very fast. I totally recommend them. I am very satisfied.
Aria Lv is fantastic ! Thank you for your excellent service

Petit-Leopard
United States
3 months using the app
CJDropshipping replied November 11, 2021

Thank you for your feedback! Your approval is our motivation.

January 20, 2023

I am new at dropshipping and I'm not very tech savvy but Rebecca has been a God sent to me. We are in different continents with different time zones but she answers me within seconds no matter what time. Thank you Rebecca, you are a star!

ChiLux
South Africa
3 months using the app