Reviews (8,399)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer service, particularly highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, ideal for beginners managing orders and browsing products. It offers efficient order processing, a broad product selection, competitive pricing, and high-quality sourcing and fulfillment services. These features help enhance business growth, customer satisfaction, and trust.

July 11, 2023

SCAM

no customer support
products dont ship
site doesnt work
its just a replicated alibaba page run by scammers

Now Alchemy
United States
5 days using the app
CJDropshipping replied July 13, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.

June 9, 2021

If a product sells out of your local warehouse, it wont update the stock feed to your site. It means that you can keep on selling the product only to then have to refund your customers.

readyto.shop
United Kingdom
5 days using the app
November 10, 2021

I was very optimistic to use their service ...i googled a lot of reviews on trustpilot too ...people lost thousands of dollars near 50K orders burned in the flame ...i read shopify reviews to confirm such ..dont read the 5 stars ...they will destroy your business

DIVA MALL - Be Your Self !
United Arab Emirates
5 days using the app
CJDropshipping replied November 11, 2021

Thanks for your feedback. You can place a sample order to test the product quality and shipping time. With any problems, you can also write an email to support@cjdropshipping.com or contact our online support for help. Chatroom: https://chat.cjdropshipping.com/?autoArtificial=1#/newChat We'd love to help you with your business.

April 16, 2022

Good service! I was helped by Joyce who answered my questions. Joyce answered multiple questions that i had.

Nourelle
Canada
4 days using the app
CJDropshipping replied April 18, 2022

Thank you for your feedback! Your approval is our motivation.

Edited July 25, 2023

I recently had a disappointing experience with CJDropshipping's customer support. I had an issue with tracking a package I purchased four days ago and reached out to their support team for assistance. Unfortunately, my concerns were not addressed adequately.

A representative named Cheria was unresponsive and did not provide the help I needed. This lack of communication and support has left me feeling frustrated and ignored.

Furthermore, the inability to track my package after several days has left me feeling scammed by CJDropshipping. This is not a feeling any customer should have when dealing with a business.

I expected a higher level of service from CJDropshipping and am disappointed with the lack of transparency and support. It's important for businesses to respect and value their customers, and I feel this was not the case in my interaction with CJDropshipping.

I hope this feedback will lead to improvements in their customer service. Until then, I would caution others about this potential issue.

AiryArtifacts
Germany
4 days using the app
CJDropshipping replied July 26, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.

May 18, 2021

excellent app with great customer service
thanks to cj team and my agent Hedy to be so helpful and available

Hey Shapee
Belgium
4 days using the app
CJDropshipping replied May 18, 2021

Thank you for your feedback! Your approval is our motivation.

March 16, 2022

The support is very patient and friendly. I can't complain about anything, this is really a good alternative to certain other platforms. Thanks for the amazing support, Ada!

Gamian
Germany
3 days using the app
CJDropshipping replied March 16, 2022

Thank you for your feedback! Your approval is our motivation.

September 4, 2020

The CJ dropshipping service is one of the best I've seen. Customized packaging, ease of use and fast delivery are all offered in one place. Special mention for the quality after-sales service and for the agent Hedy who gave me an exceptional welcome to guide my first steps. He answered all the questions very quickly with personalized tutorials through screenshots. This professionalism is highly appreciated.

Triphose
France
3 days using the app
CJDropshipping replied September 4, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

January 18, 2022

J'ai commencé a travailler avec CJ Drop et mon sourcing n'étais pas identique à leur réponse, je l'ai ai contacté sur le chat et Ada Qiu a très bien gérer ma demande, leur fonctionnement est top.

Swiss Seller
Switzerland
3 days using the app
CJDropshipping replied January 19, 2022

Thank you for your feedback! Your approval is our motivation.

July 6, 2021

Thank you Cheria and Cj for assisting us, more clients to you! thanks for being responsive all the time!

Tazoshop
United States
2 days using the app
CJDropshipping replied July 6, 2021

Thank you for your feedback! Your approval is our motivation.