Reviews (8,399)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its exceptional customer service, particularly highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, ideal for beginners managing orders and browsing products. It offers efficient order processing, a broad product selection, competitive pricing, and high-quality sourcing and fulfillment services. These features help enhance business growth, customer satisfaction, and trust.
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Great support, a lot of pruduct, and special offers and section to help you to choice your dropshipping product. Great
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
CJDropshipping is a really nice service! My agent Aketa Xiang is always available to help me, fix problems, and answer my questions.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
just got done asking some question and i already approve even gave me a whole powerpoint on how it works. They are quick replying and very nice!!! thank you Wendy!
Thank you for your feedback! Your approval is our motivation.
Complicated adding review process. The font size on the site is way too small, hard to locate things. Frustrating experience for a starter like me. Will uninstall the app.
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.
If a product sells out of your local warehouse, it wont update the stock feed to your site. It means that you can keep on selling the product only to then have to refund your customers.
I was very optimistic to use their service ...i googled a lot of reviews on trustpilot too ...people lost thousands of dollars near 50K orders burned in the flame ...i read shopify reviews to confirm such ..dont read the 5 stars ...they will destroy your business
Thanks for your feedback. You can place a sample order to test the product quality and shipping time. With any problems, you can also write an email to support@cjdropshipping.com or contact our online support for help. Chatroom: https://chat.cjdropshipping.com/?autoArtificial=1#/newChat We'd love to help you with your business.
SCAM
no customer support
products dont ship
site doesnt work
its just a replicated alibaba page run by scammers
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
I recently had a disappointing experience with CJDropshipping's customer support. I had an issue with tracking a package I purchased four days ago and reached out to their support team for assistance. Unfortunately, my concerns were not addressed adequately.
A representative named Cheria was unresponsive and did not provide the help I needed. This lack of communication and support has left me feeling frustrated and ignored.
Furthermore, the inability to track my package after several days has left me feeling scammed by CJDropshipping. This is not a feeling any customer should have when dealing with a business.
I expected a higher level of service from CJDropshipping and am disappointed with the lack of transparency and support. It's important for businesses to respect and value their customers, and I feel this was not the case in my interaction with CJDropshipping.
I hope this feedback will lead to improvements in their customer service. Until then, I would caution others about this potential issue.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
I used this application to source my product. They are responsive and respond to questions very quickly. I was able to talk to Mandy Lu who helped me super quickly
Thank you for your feedback! your approval is our motivation.
The CJ dropshipping service is one of the best I've seen. Customized packaging, ease of use and fast delivery are all offered in one place. Special mention for the quality after-sales service and for the agent Hedy who gave me an exceptional welcome to guide my first steps. He answered all the questions very quickly with personalized tutorials through screenshots. This professionalism is highly appreciated.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!