Reviews (8,399)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer service, particularly highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, ideal for beginners managing orders and browsing products. It offers efficient order processing, a broad product selection, competitive pricing, and high-quality sourcing and fulfillment services. These features help enhance business growth, customer satisfaction, and trust.

July 13, 2020

Great support, a lot of pruduct, and special offers and section to help you to choice your dropshipping product. Great

Popcover
Italy
6 days using the app
CJDropshipping replied July 13, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

December 10, 2020

CJDropshipping is a really nice service! My agent Aketa Xiang is always available to help me, fix problems, and answer my questions.

Cushy bed
United States
6 days using the app
CJDropshipping replied December 10, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

April 23, 2021

just got done asking some question and i already approve even gave me a whole powerpoint on how it works. They are quick replying and very nice!!! thank you Wendy!

Benrare
United States
About 5 hours using the app
CJDropshipping replied April 24, 2021

Thank you for your feedback! Your approval is our motivation.

June 13, 2023

Complicated adding review process. The font size on the site is way too small, hard to locate things. Frustrating experience for a starter like me. Will uninstall the app.

SHOP. ONLINE. FUN
Australia
6 days using the app
CJDropshipping replied June 13, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.

June 9, 2021

If a product sells out of your local warehouse, it wont update the stock feed to your site. It means that you can keep on selling the product only to then have to refund your customers.

readyto.shop
United Kingdom
5 days using the app
November 10, 2021

I was very optimistic to use their service ...i googled a lot of reviews on trustpilot too ...people lost thousands of dollars near 50K orders burned in the flame ...i read shopify reviews to confirm such ..dont read the 5 stars ...they will destroy your business

DIVA MALL - Be Your Self !
United Arab Emirates
5 days using the app
CJDropshipping replied November 11, 2021

Thanks for your feedback. You can place a sample order to test the product quality and shipping time. With any problems, you can also write an email to support@cjdropshipping.com or contact our online support for help. Chatroom: https://chat.cjdropshipping.com/?autoArtificial=1#/newChat We'd love to help you with your business.

July 11, 2023

SCAM

no customer support
products dont ship
site doesnt work
its just a replicated alibaba page run by scammers

Now Alchemy
United States
5 days using the app
CJDropshipping replied July 13, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.

Edited July 25, 2023

I recently had a disappointing experience with CJDropshipping's customer support. I had an issue with tracking a package I purchased four days ago and reached out to their support team for assistance. Unfortunately, my concerns were not addressed adequately.

A representative named Cheria was unresponsive and did not provide the help I needed. This lack of communication and support has left me feeling frustrated and ignored.

Furthermore, the inability to track my package after several days has left me feeling scammed by CJDropshipping. This is not a feeling any customer should have when dealing with a business.

I expected a higher level of service from CJDropshipping and am disappointed with the lack of transparency and support. It's important for businesses to respect and value their customers, and I feel this was not the case in my interaction with CJDropshipping.

I hope this feedback will lead to improvements in their customer service. Until then, I would caution others about this potential issue.

AiryArtifacts
Germany
4 days using the app
CJDropshipping replied July 26, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.

September 26, 2021

I used this application to source my product. They are responsive and respond to questions very quickly. I was able to talk to Mandy Lu who helped me super quickly

mabelpo
Belgium
About 2 hours using the app
CJDropshipping replied September 26, 2021

Thank you for your feedback! your approval is our motivation.

September 4, 2020

The CJ dropshipping service is one of the best I've seen. Customized packaging, ease of use and fast delivery are all offered in one place. Special mention for the quality after-sales service and for the agent Hedy who gave me an exceptional welcome to guide my first steps. He answered all the questions very quickly with personalized tutorials through screenshots. This professionalism is highly appreciated.

Triphose
France
3 days using the app
CJDropshipping replied September 4, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!