CJdropshipping: Much Faster

Initially, I was extremely satisfied with their service. Items were shipped within 3 business days and tracking information reflected products that were on their way to the customer. In just this week alone, CJ has shipped products to the wrong customers (twice). An order has been processing since Jan. 22, and they are unsure if it has processed, or will process. Not to mention tracking information is a joke. My customer's guess is as good as mine when of if anything will ship. I am holding out hope that things will change, but looks like I will start my journey to find a better supplier.

Great service and fast shipping times. Costumer support is fast. Very satisfied with both the store, shipping times, shipping prices and costumer support

My agent Ben was able to respond to my questions in a professional and timely manner. It is a pleasure to work with him.

AoKi was very respectful and helped me through the order process. She communicated with me through the whole process and made sure I was satisfied with the product. I definitely recommend her as your agent because she will give you the best experience with CJ Dropshipping.

Very good app! And thank you to my agent Cole chou who helped me get further with my business. She is very professional and always reply on time

the best support I could have, thank you very much Khloe Deng and all her colleagues who advised me

CJ is a good service despite some things that could be bad. I had an agent named Catherine and she was very good at answering all my questions and requests.

JUST AMAZING!!!!! AND especially customer service is totally awesome. A guy named Howard Huang who helped me with everything patiently and nicely!!! CJ Dropshipping is the best!!!!

The CJ drop ship service itself is maybe very good. But I don't think I'll ever know. The complexity of using the app to simply add products to your store is terrible. It is not easy as with Eprolo or Oberlo. There are no clear explanations of what needs to be done & there are various, seemingly unnecessary options as well, which makes it even more confusing. For eg there are 3 different screens that show my products, and 1 of them has conflicting information to the others regarding availability & shipping! But worst of all is their command of English. It is absolutely terrible. From their on site headings and descriptions, to their site/Youtube tutorials, to their Chat service, it is very confusing. CJ needs to invest in a few customer service people who can convey & understand information in English correctly. I have spent over an hour this evening trying to explain an issue to a customer service agent who simply could not get what I was trying to say, and I ended up giving up, with the issue unresolved.
The site navigation is also below par. If you DO open chat, the text box cannot be moved around, so it goes right on the middle of your screen so you cannot see the CJ page at all. You have to close the box to look at the page, and then reopen it. There is also no way to END the chat. You can only minimize the chat screen which is very strange. Here's an example of the ambiguity of the site instructions. In the side menu Authorisation / Shopify, you'll see a summary of your store and its settings. Regarding the Inventory Sync setting, if it says "Enable" it actually means this setting is disabled. If it says Disable it actually means your connection is enabled. Such confusing titles and descriptions abound on this site. I am not confident that it is even set up to work with my Shopify site, and as explained, the Chat support are less than capable of putting one's mind at ease. This site makes me nervous about selling, in contrast to Oberlo & Eprolo whom I have been confident with right from the start.

Chris Ou from customer service, was very helpful, and clear with his answers. I recommend to use whatsapp for customer support is much faster that a ticket.