Reviews (9,539)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and efficient logistics, which streamline sales and business growth. They value the user-friendly interface, extensive product range, real-time tracking, and seamless Shopify integration. Reliable shipping times and responsive customer support, especially from personal agents, enhance customer satisfaction and operational efficiency, making it a recommended choice for merchants.

June 13, 2023

I've had a problem 'cause of my limited experience about the app , Lydia helped about that and thanks to her I've solved the problem , Also she is kind and patience

Beauty Nirvana
United Kingdom
27 days using the app
March 8, 2023

I was facing an issue with regard to delivery time. Alan Yang helped me a lot. Very satisfied with his support.

Try Modest Limited
United Kingdom
27 days using the app
September 12, 2023

Erica is very helpful with answering all my questions in a timely manner!

Rollie Neck™
United States
27 days using the app
March 24, 2023

Violet was amazing she was so patient and nice I was actually shocked by their costumers service I can’t wait to start working with them I highly recommend
And once again thanks violet your the best!

Moon Beauty
Israel
27 days using the app
May 15, 2023

I'm having a good experience so far. Big thanks to Cheria for helping me with some questions about a product!

DwellTrends
United States
27 days using the app
October 19, 2020

I'm very satisfied with CJ. Customer service was awesome thanks to Cole Chou. I would highly recommend to anyone in e-commerce!

Solace Pro
United States
27 days using the app
CJDropshipping replied October 21, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

November 18, 2023

Alina Liu has been a great support to me. Thank you. Alina Liu responds to me quickly and promptly and gives me the info and aupport I need for my dropshipping business to be a success. Thanks Alina.

Trendy Fortunes
United States
26 days using the app
Edited July 27, 2023

27 Jul 23****: If you read the thread below you would understand that there's always ups and downs. But since my last review I could see the improvements. The only concern that i have is the support during China Holidays. I hope they continue to ship during the Holidays too.
20 Jan 23**: It's been more than a year that I've been using CJ and I would say it has become a disaster. 3rd quarter of last year was a nightmare. From sending the wrong items to sending to wrong addresses. It affected more than 50 orders and imagine how you want to fix this. The last thing is happening in Jan 2023, despite saying that we ship your orders during Chinese New Year holidays (of course inventory) nothing is moving. They are not honest, I don't recommend them at all.
30 Dec: Things are improving
18 Nov: As you could see below there's an old review dated 29 Sep. Back then the issue was processing time and disinformation. Since last week I've stopped ordering from CJ due to a lot of delays on delivery. Despite increasing the shipping cost, prolonging the processing time (mine is not less than 7 days) and now the transit time has increased with more than 30 days and you have no idea about the ETA. I've started to refund my clients cause I respect them and to comply with my shipping policy. They're keep changing my agents and that's a bigger headache. During last week 3 times. It's Aliexpress with another brand! Don't waste your time on this. 29 Sep 2 stars: I've been using this app since 4 months ago. Not user friendly and it took me while to get used to it. If you want to list a product you see that the processing time is 1-3 days but that's not true. The agent keeps telling me that it's 7 days and yes it is 7 days. They dedicate an agent to you and so far I've had 3 of them. Not useful and if you compare with other apps they are kind of useless. The worst part is they're supplier driven like Aliexpress. It happened me twice on 7th day they told me that the supplier sent us the different color and they don't take any responsibility. I'm giving them a last chance but overall I'm not happy with the service.

Chic Baby
Canada
About 2 years using the app
CJDropshipping replied October 7, 2021

Hi, this is CJ Support. As for processing time, It depends on the specific products. Would you mind giving us the SKU by email, support@cjdropshipping.com. Then, let's see what we can do for you.

October 3, 2023

Nice work nice manganites eist or west.cj is the best.

shah.g
United Kingdom
26 days using the app
March 28, 2023

My agent friend Shicharl who took care of me is really great at this job. He patiently answers all questions. and does his best for you. thanks a lot.

rollybally
Türkiye
26 days using the app