Reviews (8,975)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, with agents like Carrie, Leon, and Ken Yang noted for their responsiveness. It's user-friendly, ideal for beginners in dropshipping, and offers a wide selection of competitively priced products. The seamless Shopify integration aids in efficient inventory and order management, while reliable shipping and proactive personal agents enhance the merchant experience. Quality control and quick sourcing of high-quality products are also significant benefits.

Edited May 30, 2024

If you want to lose your business and get constant bad reviews, just use the CJ Dropshipping app. I've had enough! After placing an order, you find out a week later that the product is out of stock. This has happened six times, damaging my business significantly. I am extremely disappointed.

Fleurlovin
United States
About 1 month using the app
August 3, 2023

The communication between myself and my agent (Bonnie) was so helpful. They replied to my question immediately and provided useful advice. It made my job so much easier.

Eden Belle
United Kingdom
1 day using the app
July 23, 2023

I was helped by Ken in customer service. He was quite expeditious and handled my call well as he understood my question and answered swiftly.

Perky's Market
United States
About 1 month using the app
Edited February 11, 2023

The first product I decided to dropship is being delayed by cj dropshipping by over a MONTH. All they can do is say sorry but not do anything to solve the issue. Truly a broken system. Would not recommend.

EaseMaid
United States
About 1 month using the app
June 7, 2023

I experienced some frustration when attempting to place an order that turned out to be invalid. Despite being presented with videos to watch, I was unable to complete the order. Fortunately, Rebecca stepped in and promised to speed up the process of obtaining the product from her team. I am grateful for her assistance.

Liam's Kicks
United States
About 1 month using the app
April 18, 2022

Great app, much better than oberlo.... super helpful 24/7 staff available. cheers to Jessie Xie for making the process super easy!

StayWithUkraine
United States
1 day using the app
CJDropshipping replied April 19, 2022

Thank you for your feedback! Your approval is our motivation.

August 15, 2020

i cant even log in this site has some major issues that need to be fixed. i would write about this issues in more detail but why waste time.

Wild Style
United States
About 1 month using the app
CJDropshipping replied August 17, 2020

Dear Wild Life. Sorry for your bad experience. You can email your problems to your agent or support email. We can try our best to solve it. Have a nice day.

May 16, 2023

Flo Is An Absolute Fantastic assistance! Just by talking with Flo I feel More Confident in my work!

Allthiabove
United States
1 day using the app
Edited February 10, 2021

Do NOT waste your time and money with these guys! Worst customer support experience ever! They lie, the make empty promises, they blame each other, and never deliver. Their user interface is so ridiculously complex and ugly and useless! I wish I could give them -5 stars!! And Shopify has to do a better job vetting these apps AND managing them... that's part of their value prop. So, it turns we can not have more than one supplier app connected to a Shopify store, as we run the risk of those apps having access to orders placed for other apps. Case in point, among our CJ orders we found orders meant for Oberlo!

Total Kitchen & More
United States
About 1 month using the app
CJDropshipping replied February 17, 2021

Hi, sincerely sorry for your experience. We will do better in the future. If you have any uncertainty, please contact us by email, support@cjdropshipping.com. Have a nice day!

September 6, 2020

I use it to find and list products.There are quite advantageous and reasonable products.Most importantly, there is someone from the team to help you.
Thank you CJ team.

Mood Fair
United States
1 day using the app
CJDropshipping replied September 7, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!