Infinite Product Options

Infinite Product Options

Reviews (3,927)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing product customization, which boosts sales and customer satisfaction. It effectively manages complex options and add-ons with features like conditional logic and selection rules. The app integrates seamlessly with Shopify themes and is easy to set up. Customer support is frequently praised for its responsiveness and proactive help with code installation and theme compatibility adjustments.

January 15, 2025

Fantastic app! We're now able to present the options available to customers in a much more stylish and professional way. The support is amazing, especially Emily, who is always super helpful.

Cotterell & Co
United Kingdom
Over 5 years using the app
January 29, 2025

Customer support is amazing. The install team was able to make several updates for me within hours of my request.

charmboxkids
United States
Almost 3 years using the app
February 18, 2025

This app is currently frustrating at the moment. Our customers previously encountered not seeing their add ons after making payments for an order. Lets say a customer added 4 add ons to their cart, once they submit their order, it's either very few or all disappeared on the order confirmation summary.
We brought this to their attention and they made it known that there was nothing they could do about it, except we upgraded to a higher bundle which has the native option. We upgraded to the $12 plus plan and we have now encountered another worse problem. The add ons are not charged correctly. They set up another price for the add ons and the agent we recently chatted with blamed it on us stating that we made these changes. This isn't true, this app never allowed us fix prices directly from the app when we initially set this up. We were only allowed to bundle each add ons from the product list on the website. The website already has the prices fixed so we didn't need to manually add prices on those boxes on the right. As a matter of fact, those boxes never existed when we initially set up our option sets from the scratch.
We await the app owners to fix this issue. All we want is for the add ons to be charged correctly with the original price listed and bundled up directly from the website. I won't be upgrading to make life easier only to end up encountering another worse problem. Please make this right

Express Wig Braids
United States
Over 6 years using the app
January 9, 2025

Great follow through on solving a problem. Made our site better immediately.
Thank you!

TXC Holsters
United States
Almost 7 years using the app
January 7, 2025

The app works just how we need it, and the service is top notch. So fast, and Emily at ShopPad even added a faster loading script, so everything worked more efficiently on the site.

Phantom Row
United States
About 3 years using the app
Edited January 7, 2025

Such a great costumer service, solved our problem quickly and were super responsive, thank you very much

Nir Oliva
Israel
Over 4 years using the app
December 11, 2024

We transitioned from Bold Options to Infinite Options quite a while ago, and we couldn’t be more thrilled with the decision. The Shopad team has been incredibly supportive, responding promptly with helpful solutions whenever we’ve reached out (more often than we’d care to admit!). They’ve even stepped in to fix or implement code when needed. We’re absolutely delighted and highly recommend Shopad Infinite Product Options.

Signa Computers Systems
Canada
About 2 years using the app
January 24, 2025

Completely stopped transferring option data to our sales orders so we have to find a new app. Customer service has been unable to help us even though we have shown what is happening. They simply stopped responding to us. We even deleted the set and reinstalled it but to no avail.

Cars & CEOs
United States
Over 4 years using the app
November 16, 2024

I made some SEO changes to my store and didn't realize it was affecting how the the Infinite Options app appeared to customers. I emailed asking for help and they immediately looked into the issue and then created a short video tutorial showing the problem. So helpful! I made the changes and my website was back and running perfectly.

BullyBelly
United States
About 1 year using the app
October 31, 2024

I have been using Infinite Options for years, I am very happy with the app. I have never had any bugs.
The few times I reached out for support to customize or adapt the app, the support was great.

Illustres Bidules
France
About 5 years using the app