Infinite Options
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (2,632)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and ideal for custom and personalized products. It supports many variants, conditional logic, and targeted option sets, helping keep product pages clean while boosting upsells and average order value. Many rely on it long term, calling it essential for small shops. Support is frequently described as fast, knowledgeable, and proactive, assisting with theme setup, styling, and troubleshooting.
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Not a tech nerd? No problem. This app is extremely user friendly and you can set it up in very little time. It has saved us hours of time because we no longer have to reach out to the customer about custom details — they simply enter the info through the data option sets created by this app.
If you offer custom items, this app is a must-have.
Very pleased and I’ve had the app for 6 years now and have no intention of uninstalling it.
Thank you so much for the kind words! Six years together is something we don’t take for granted, and we’re thrilled to hear the app is still saving your team hours by letting customers enter their custom details right on the product page. That’s exactly what we built it to do. (:
The app installs easily and is easy to navigate through. I had some changes I wanted made and used their AI assistant and it worked amazingly well. Truly one of the best type of those experiences I have had. What I wanted was fixed, but a day later a person reached out, said they reviewed my conversation with the bot, and continued to make some suggestions and improvements. Highly recommend!
We love hearing that the AI assistant delivered and that the team followed up with even more improvements. Thanks for the recommendation!
Support with Abby was fantastic! Had my problem fixed fast and efficiently. Couldn't be happier!
Thank you so much for the wonderful review! We’re thrilled to hear Abby got your issue sorted quickly. We’ll be sure to pass your kind words along to her, as she’ll be so happy to hear it.
If anything else comes up, our support team is always here to help. <3
Support was great they got in a figured everything out for me - 1 star as im fairly technical and i needed help but so far so good
Thank you for the review and for the honest feedback! We’re so glad our support team was able to jump in and get everything working for you.
I had a great experience getting Infinite Options installed on a new theme. My installer helped me troubleshoot a few things, and she was incredibly helpful, patient, and quick.
Thank you so much for sharing this! We're so glad your installer was able to troubleshoot things quickly and make the whole process feel smooth, patience and speed go a long way, especially with a new theme install. We'll be sure to pass along your kind words to her. Thanks again for choosing Infinite Options and for taking the time to leave this review! 🙌
I had to contact support because I am not the best at computer stuff and they fully implemented everything I needed in under 5 minutes. Great customer service! I already received one purchase with the new set up and the customer decided on the upsell option so overall a great product!
Under 5 minutes and already seeing upsells, love that! So glad the team could help get everything set up. Thanks for the rating!
why did you change the layout? It is way more complicated
Thanks for taking the time to leave this review. I want to make sure you're still able to get full use out of Infinite Options, so we've reached out to you by email to learn more about what's not working with the new layout. Your input genuinely shapes what we build next, and I'm hoping we can find a solution together. Appreciate your patience while we figure this out.
Excellent customer service. Worked to solve my problem and went apove and beyond what most companies do. Thank you!
Thanks so much for the kind words! We're thrilled our team could go above and beyond to get your issue sorted, that's exactly the kind of support experience we aim to deliver every time. We really appreciate you taking the time to share this and for being a valued part of our community. 🙌
Your support was not able to solve the issue, even after a week and despite clear instructions.
I coded the solution myself in half an hour and got everything working.
The app itself is worth 3 stars, but the poor support lowers my review to 1 star.
We're sorry to hear the support experience missed the mark here. We'd love another shot at making it right if you ever run into anything down the road.
Big thanks for superb patience and explaining to a newbie trying to fix the issues with the website I paid someone to build :)
We're so glad our team could help walk you through everything, patiently and clearly, especially with a site someone else built. Thanks for your patience and for giving us the chance to help. Welcome to the club, you're not a newbie for long once you start tinkering! 😊
