The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Excellent customer support. They are very quick to answer and the app works great with our theme. We use a lot of customization, so we had used other similar apps before, but this one is very intuitive and faster to get everything going.
Used the app to add some input fields to the product pages, it works very well and is very easy to set up. The input boxes were out of alignment by a few pixels, so I pinged them an email and it was fixed almost immediately.
I needed help moving our options on our product pages, and with Mandy's help, it was seamless and easy!
Ryla & Co.
I've been using this app for over a year and have loved it. I did run into a little trouble when converting my store over to a new theme but after contacting the team they resolved my issue overnight and went above an beyond to make sure the design fit my new theme. I am beyond happy. Thank you again!
This app is amazing, not only for it's features but the support across different time zones in the best service I have received yet. Highly recommend!
This app is absolutely amazing! But its not the app functionality itself (which is awesome BTW) that makes this great, its the people in the support department that really make this app amazing. Mandy, Annette, Jordin, and Anh are truly rock stars! They are the most helpful people that I have ever encountered in tech support. Their willingness to help shows no bounds. They are the reason why I use this app and will continue to. I hope any future hires in the support department live up to the excellent example that the 4 of them have shown. Thanks again Mandy, Annette, Jordin, and Anh!
De La Cruz Collections
This app is great and easy to use. The staff (Mandy and Valeria) help me as I go through with the design wanted in my website and they were very patient and did what I asked for.
I have evaluated different options for adding new fields under products and Infinite Options has stood out to be the easiest of all. I have came a cross a small issue installing due that Dawn theme has been upgraded. I have reached support and within a vary quick time, they have jumped and helped with the issue seamlessly, love their customer service! I Highly recommend ShopPad Inc. Apps!
Home Fires Engraving LLC
I'm just getting my store set up and needed a great app for offering product options for my customers. The support at ShopPad has been top-notch! I'm still feeling around in the dark in regards to getting all the pieces in place to launch, and it feels great knowing ShopPad is there when I need some help!
Annathan Candles, LLC
This app is very difficult to set up options in and very time consuming to figure it out. There is no customer service number to call to get a walk through to set up.
I am very sorry that you have had a frustrating experience getting started with creating options.
Our customer success team is available through email 24/7 or live chat Monday-Friday 9:00 am - 5:00 pm PT. You can reach us directly on the app dashboard. We are here to help walk you through the app and answer any questions in real-time. We look forward to helping you feel comfortable with creating options.
Annette (Director of Customer Success)