Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

December 14, 2021

Excellent App and the support from JT at CustomCat exceeded my expectations. I had issues with my theme and integrating the customization feature and I reached out for help. CustomCat assigned JT to assist me. I first described the issue, and he explored it further. He determined it was an issue with my theme. He scheduled a google meet to walk me through the process, and helped me identify a theme that would work best for my store with the built in customization option. He achieved his goal and tested a few products to make sure the feature worked properly. He also answered a few other questions I had, and addressed my issue in less than 30 minutes. These folks truly went above and beyond to provide outstanding customer service. You can also speak to someone, submit a help ticket, or email and you'll get a real person. I know if I have an issue with the App--CustomCat will come to my rescue. Thanks Team CustomCat, I appreciate you all.

Mocha Mugz
United States
Almost 2 years using the app
Edited April 27, 2018

The team at CustomCat is very responsive and helpful. Also, the product selections are great and would recommend this app to anyone looking for great products, high-quality prints, and excellent customer service.

Spgetti
United States
Almost 2 years using the app
Edited November 29, 2018

Good guys. Their customer support is on top of things so if you do have an issue they've always been very helpful. Their prices are much better as well.

JourneyMode
United States
Almost 2 years using the app
October 8, 2020

We have been super pleased with the quality of the merch as well as the great customer support! We had so many questions when we started with a new merch site and JT has been incredibly patient and helpful in helping us quickly learn how to navigate through.

Sinjin's Shop
United States
Almost 2 years using the app
November 4, 2019

This is best app for fulfillment POD, high quality and low basecost with fast shipping. Very fast and good support. Thank you so much

datamz
Vietnam
Almost 2 years using the app
June 16, 2020

It's my first time using this platform as customer service manager. CustomCat platform works smoothly for me, so far in my experience. The team are pretty responsive, delays happen but I totally understand and it's valid for me, coming from someone in customer service sector. I have wide flexibility in applying available features according to various scenarios. The management also has very considerate replacement and refund policies.

Freddy Tees
Italy
Almost 2 years using the app
April 26, 2019

Good quality products, fast shipping. I really like the customcat working interface: flexible, smart, convenient.
A+++++++++++++++++++++++++

AmzGift
Vietnam
Almost 2 years using the app
November 4, 2019

I am extremely please with the customcat app and its POD features. For near two years I have delivered high quality, well priced products to my customers. The team behind the app has been beyond supportive and so instrumental to me. Their knowledge, professionalism and patience has helped to give me the edge needed to present my brand in a world class manner. I do highly recommend customcat to anyone entering the dropshipping space. Thanks CC Team for all you do!

Dr. Gerard Ruff
HenoticSports.com

Henotic Sports
United States
Almost 2 years using the app
October 11, 2020

We have been super pleased with the quality of the merch as well as the great customer support! We had so many questions when we started with a new merch site and JT has been incredibly patient and helpful in helping us quickly learn how...

HoangThanhStore03
Vietnam
Almost 2 years using the app
Edited January 20, 2020

Nothing that I can think of comes to mind at the moment. Thus far everything was been fine. Great team so far!

Dad Bro
United States
Almost 2 years using the app