Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

August 25, 2022

Great site. Looking forward to addition of future products. Maybe shoes? This site is easy to use and makes for a vast majority of my POD items. Being local, here in the USA helps as well.

US.OOTO
United States
About 1 year using the app
September 9, 2019

Awesome Prints and Great Prices! Perfect for a startup shop and not having to hold any inventory. Customer service has been spectacular and the Facebook group has been very supportive.

FCKTRMP
United States
About 1 year using the app
Edited May 1, 2022

Great app that works just as described. Easy to use and simple to add new products to my shop, and very fast shipping. The quality of the printing on the mugs is excellent. It would be nice if CustomCat would send an email to a seller, with shipping and tracking information, when an order is shipped.

Stoa Mart
United States
About 1 year using the app
December 8, 2020

I started using customcat for blankets, and the quality of the product as well as the printing is excellent. Sometimes they take a little while to get back to you, but are always helpful. I hope they come out with more of a product range in the future, but I am happy with there service and the time it takes to ship to Australia is reasonable. Would definitely recommend.

JoanneRoseDesigns2
Australia
12 months using the app
June 9, 2020

I switched to custom cat about a month and half ago. Great variety of products offered and fulfilment of my orders have been timely which has saved me time on my customer support. I also have had a great experience with Custom Cat's support as I needed help with getting personalization of products to work on my site. They were happy to help, figured it out and got me up and running to be able to offer personalized products!

The Pawsome Cat
United States
12 months using the app
February 29, 2020

Excellent and useful application! I recommend it.
Support answers quickly and helps if you have questions. The app is extremely easy to use. I love CustomCat

IceCream3D
Vietnam
12 months using the app
Edited October 29, 2019

The customer service behind CustomCat is amazing. If you have any questions or difficulties they will help you and do so quickly and professionally. I'm amazed at the care that they extend to their customers. Thank you to the entire CustomCat team.

Little Pampered Dog Boutique
United States
12 months using the app
April 27, 2018

Great customer support and great app functionality.

Leftees Apparel
United States
11 months using the app
October 23, 2018

CustomCat helps my business in so many ways. My orders get fulfilled very quickly (2 business days) and their customer support is very helpful.

Wildfire Gifts
United States
11 months using the app
June 10, 2021

Best customer service ever. Also the best supplier ever, very fast shipping, high quality, base cost very cheap, support quickly.

sumofamily
Vietnam
11 months using the app