Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

Edited December 6, 2019

I am so glad I did a test order with these guys the commerce integration is easy to use and I love the variety. I am hoping to get my first sample soon!

Green Karma store
United States
10 months using the app
Edited January 16, 2019

I am a new customer with CustomCat, and waited until after Christmas to begin loading products in the app. I have had questions on features that didn't work correctly, but Brett helped us get everything sorted out and even helped insert code to enable our products to have personalization.

Brown Nose Dogs
United States
10 months using the app
March 7, 2018

Customcat is a great app to use if your using dropshipping for your store . Customer service is great , communication is great . 5 star
CEO Tru-Soldier.com

Tru Soldier
United States
10 months using the app
July 5, 2021

Custom Cat has help scale my clothing brand exponentially. In the last 7 months, I've had around 350+ transactions using customcats services. They have a great selection of items and have a quick turnaround. One thing i wish they would intregret in their business is being able to have a custom label added to the tags. Also being able to print over the hoodies pocket. Other than that, I am very satisfied.

CVMBINOCLOTHING
United States
10 months using the app
March 8, 2023

I have to call out Joshua Turkin who saved the day. I have been struggling for months and watched many, many tutorials. Some of us learn differently and it's extremely frustrating to adapt to the "New Normal". I was ready to walk away from the entire business until I found Joshua. It takes a special person to understand the different needs of customers. You are lucky to have him. If it wasn't for him, I would have given up on the entire process. Thank you Josh. I can't put in words what your patience and dedication mean to me. You restored my faith in humanity.

GiftItForward2
United States
10 months using the app
February 8, 2018

I was very hesitant to try CustomCat out from seeing the negative reviews here and on Facebook, but my experience has been great! I just passed 200 orders on my new store. Print quality is great and orders get out the door quickly. The few mistakes that have happened were quickly corrected by them. Sometimes they seem to miss an email, but a quick followup the next day or so usually gets a response. The app is a little clunky, but nothing that can't be managed.

In all, five out of five stars from me! Remember no company is perfect. Mistakes happen and there's always some who will complain. The key difference is how it's handled. Keep up the great work, CC!

Ezmango
United States
10 months using the app
November 4, 2019

Best app for fulfill POD. Verry fast and good support, high quality and low basecost with fast shipping.

shopaztee
Vietnam
10 months using the app
April 15, 2020

CustomCat is by far the best POD company and I have used a bunch. They are always innovating and improving the processes while keeping prices at a minimum so help me keep my prices steady for my customers.

Not only has CustomCat been great during regular business, but when times get tough, Christmas, or in the middle of a World Wide Pandemic, these guys have stepped up to the plate and communicate and make sure that business can continue if not exceed expectations.

Thank you guys!!! Keep Rockin'

Game Day Relics
United States
10 months using the app
April 16, 2018

Great company. Each time that I've had a problem (My fault of course), Customcat has solved it quickly. Product quality is exceptional. I've ordered from other suppliers and for the cost of lessor quality items, Customcat provides a premium product for the same price. Sometimes even less. I highly recommend them.

Vipkid Newbie Support
United States
10 months using the app
November 3, 2019

This is best app for fulfillment POD. High quality and low basecost with fast shipping. Very very quick and good support. This app help my business so much. Will keep using. Thanks

Totomin
Vietnam
10 months using the app