Reviews (554)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this print on demand app for its high-quality products that maintain their appearance after multiple washes. They appreciate the responsive customer service that assists with technical and design issues, fast production and shipping times, and seamless Shopify integration. The app offers a wide range of customizable products and competitive pricing, enhancing profit margins. Additional resources like a Facebook seller group and video tutorials are also valued. Long-term merchants commend its reliability and consistent quality, fostering loyalty.

November 5, 2019

This app is best for fulfillment POD product. Fast shipping and low basecost.With high quality product.Help me business so much.Will keep using and thanks

Loowax
Vietnam
11 months using the app
Edited October 17, 2019

Best app for business, good and quick support. Absolutely amazing support staff!! This is the best choice for POD

Vevotee
Vietnam
11 months using the app
October 13, 2021

I had some issues with the inventory but they since did their best to resolve them. And their mock ups are far superior to the other vendors.

Ghosts of Somerville
United States
11 months using the app
June 11, 2020

Amazing customer service, especially when it comes to changing orders and making sure your customers are happy; and really quick turnaround time even with the impacts of Covid-19. Highly recommend!

2 Step Threads
United States
10 months using the app
Edited December 6, 2019

I am so glad I did a test order with these guys the commerce integration is easy to use and I love the variety. I am hoping to get my first sample soon!

Green Karma store
United States
10 months using the app
Edited January 16, 2019

I am a new customer with CustomCat, and waited until after Christmas to begin loading products in the app. I have had questions on features that didn't work correctly, but Brett helped us get everything sorted out and even helped insert code to enable our products to have personalization.

Brown Nose Dogs
United States
10 months using the app
March 7, 2018

Customcat is a great app to use if your using dropshipping for your store . Customer service is great , communication is great . 5 star
CEO Tru-Soldier.com

Tru Soldier
United States
10 months using the app
July 5, 2021

Custom Cat has help scale my clothing brand exponentially. In the last 7 months, I've had around 350+ transactions using customcats services. They have a great selection of items and have a quick turnaround. One thing i wish they would intregret in their business is being able to have a custom label added to the tags. Also being able to print over the hoodies pocket. Other than that, I am very satisfied.

CVMBINOCLOTHING
United States
10 months using the app
February 8, 2018

I was very hesitant to try CustomCat out from seeing the negative reviews here and on Facebook, but my experience has been great! I just passed 200 orders on my new store. Print quality is great and orders get out the door quickly. The few mistakes that have happened were quickly corrected by them. Sometimes they seem to miss an email, but a quick followup the next day or so usually gets a response. The app is a little clunky, but nothing that can't be managed.

In all, five out of five stars from me! Remember no company is perfect. Mistakes happen and there's always some who will complain. The key difference is how it's handled. Keep up the great work, CC!

Ezmango
United States
10 months using the app
March 8, 2023

I have to call out Joshua Turkin who saved the day. I have been struggling for months and watched many, many tutorials. Some of us learn differently and it's extremely frustrating to adapt to the "New Normal". I was ready to walk away from the entire business until I found Joshua. It takes a special person to understand the different needs of customers. You are lucky to have him. If it wasn't for him, I would have given up on the entire process. Thank you Josh. I can't put in words what your patience and dedication mean to me. You restored my faith in humanity.

GiftItForward2
United States
10 months using the app