CustomCat: Print on Demand , 543 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.
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I have been a believer of CC from day 1. I am able to offer my customers a variety of quality products making their shopping experience that much better. They make sure no matter what issues happen my shop and customers are taken care of. Once you understand the overall process of things it is easy and makes running my POD business that much simpler. Here is to many more years with CC!
Great app! So useful, big help to our business and very easy to make new custom products, put them up for sale, and get them shipped. HIGHLY RECOMMEND!
Can't say enough about Custom Cat. Been using custom cat for about 5 years now, and they've always delivered great quality products, not to mention the size of their collection is one of the biggest in the POD space. Alex Phillips has been a superstar in regards to keeping me updated with Custom Cat's products (so I can launch products as fast as possible), any account / customer issues that have arisen, and much more. Thus far I've spent well over $400,000 across multiple businesses using Custom Cat.
I am a graphic designer and I am not satisfied with the quality of the printing nor with the placement of my artwork. I had banding in my face-mask and the placement of my artwork was incorrect. I am so disappointed that I have to remove my online store temporarily until I figure how to provide the best quality for my customers. I have yet to receive help from the CustomCat customer service over my last printing issue.
Hi Erica, Thank you for choosing CustomCat. I reviewed all 8 orders you submitted and I do see we had to replace one of your masks. Please rest assured we ship over 25,000 custom made pieces daily and our replacement rate is less than 1.2%. We apologize for the error and stand behind our service 100%. I can also help you with product set-up. You have complete control of the design size and location. Its important you utilize the design guidelines templates and assign the design you created for the mask to the product when you upload the artfile. My name is Mike Blotkamp and my email is mikeb@customcat.com. Please feel free to send me an email if it will be helpful for me to walk you through it.
i really wanted to like this company, and the $6 tshirt price is excellent for the monthly rate, however, the app is SUPER buggy and frustratingly problematic. the customer service is awesome though, im not gonna knock them at all, if you have an issue they WILL sort it quick. the quality control in the manufacturing is decent. several of my clients have received garments that had completely different designs on them, even ones that were not in my library AT ALL.
with more work this company can be great, but i am deleting for now.
Worst app experience...so frustrating. When selecting a product to design, you can't click on the selected tab because it's all so squished together that the tab gets hidden by the product beside it. Everytime I try to log into the app, it doesn't recognize me and then sends me into a repetitive cycle of logging in, multiple times in one session, then does not allow for products to be selected for store instead sends me to checkout.
Hello - We think you may have installed our Shopify app and registered a manual order account using two different email addresses. I have not had any luck getting ahold of you so please, at you convenience, check in with me at mikeb@customcat.com or give us a call at 844 874 8623. Thank you!
This is my review so far...
I really want custom cat to be my POD provider... but their customer service is pretty bad. So far it's taking days to get answers to questions, and then I get a cut and paste response... They now have a new interface but I can't even upload products without getting an error...
I received my first order and still haven't been able to fulfill my order for a week. My order does not show up in the app and the company has not helped me fulfill the order. Would not recommend. Will be looking for another Print On Demand App.
Hi. I am sorry your expectations were not met. Although I must say that both of your orders were fulfilled in 3 business days. This is very good and we stand by this. This review is misleading and simply not true.
CustomCat was fairly good but it didn't work out for my business and my target market. I know that with time their app will hopefully become better. It is a little annoying not having the possibility to use it in Safari if that's my choice. I would not miss the difficulty of the process. Also not having a 'go to' customer service in a chat here and depending on email is something that, if fixed, will turn in to better business. All my best wishes to you, but definitely not 5 star yet. Lots of potential thou!
Great APP. Great Service. Great Products. What more can you ask for?