Reviews (546)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active ...

Edited August 1, 2018

Yo, my prints are garbage! Supreme logo bite print on dark tees, the shirt shows thru a LOT on white. These guys don't lay a base down. The graphics have white borders on some. The pre-treat they spray on the DTG shirts are so heavy that you can notice the discoloration. Not worth saving a few bucks if you're really trying to start a quality brand. My Epson printer at home does a better job. I am ...

Chinobling
United States
Over 2 years using the app
Edited January 8, 2020

CustomCat is the WORST EXPERIENCE our company has ever had with a Shopify related app or product.

CustomCat product quality is horrific and the printing is amateurish at best. There is literally no quality control whatsoever. We lost hundreds of customers before finally switching to professional fulfillment companies that actually care about the store owners they sell to. CustomCat does not care ...

EMS Flight Safety Network
United States
Over 2 years using the app
Edited April 27, 2020

customer service is awesome and their customer service is even better. And that's the only reason you need to join. This is a great app to use for your online store.

FITBULL
United States
Over 2 years using the app
July 22, 2021

The order management item after updating is more convenient. I can review the address and shirt order, before no. Convenient for re-checking

marrtee
Vietnam
Over 2 years using the app
Edited September 25, 2019

CustomCat does a Great Job, Really like the large inventory matched by the Quality of the products. Customer Service has a Personal Touch. ( Thanks for Coming through ) Tried a couple of other POD 's Really Satisfied with CustomCat

Bent Color LLC
United States
Over 2 years using the app
October 9, 2021

Im excited to get started using your app to create all my brands. Lots to choose in your site. How often do you add new apparel?

Lil Devil Clothing Company
United States
Over 2 years using the app
Edited March 31, 2021

I love CustomCat! The support is amazing. I couldn't get the personalization aspect to play nice with my new Shopify theme (Debut) so I reached out to CustomCat for help. Just got this email from Alex: "I just fixed it. Interestingly, your theme's product template did not contain 'jquery' which is pretty standard for all themes I have worked with. Once I added the line of code to your product ...

Retro Pets Art
United States
Over 2 years using the app
June 29, 2021

I have been very satisfied with my customcat embroidered products and especially my logo that's on my products. The products in my opinion are high quality.

You Matter Co.
United States
Over 2 years using the app
July 12, 2024

CutomCat is one of the best POD companies I've dealt with. What makes them such a favorite is their large selection of products at great prices and outstanding customer service. I can always get someone on the phone whenever I have any type of issue. I highly recommend them!!

His Cave Her Shed
United States
8 months using the app
July 13, 2018

Wish I could give them more, but twice now they have sent garments out with nothing on them. Another garment was sent out with a hole and no replacement shirt to be sent out. Customers ordered black shirts with a black print or a dark ash shirt with black print, and instead of letting anyone know there was a problem, they send it out blank and say you would not see the ink. Weird, because I have ...

Vaultermagazine
United States
Over 2 years using the app