Customer Accounts Concierge

Customer Accounts Concierge

Reviews (253)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions and shopping experiences, noting its custom forms, loyalty programs, and wishlists that boost sales and customer retention. They appreciate its robust customization options, easy integration, and features like social login and customer account management. The app is praised for its efficient performance that doesn’t slow down websites. Customer support is also highlighted for its responsiveness and effectiveness in providing solutions.

March 15, 2023

An amazing app, with 5-star customer support. I highly recommended it!

Wishlist integrations amazing

Light House Co.
Canada
11 months using the app
Froonze Limited replied March 15, 2023

Thank you so much for your review!

February 13, 2022

This app is great and has resolved a number of client account/dashboard & communication challenges for us! Max from the Support team is super friendly, helpful and quick to reply. We haven't found another app that is that easy and user friendly! We use this app together with the Locksmith App to restrict content to certain users.. both work like magic! :)

Skar Image Lab
New Zealand
11 months using the app
Froonze Limited replied February 13, 2022

Thank you so much for your review! It's cool to see merchants using our app in combination with other tools, thus creating unique solutions!

October 11, 2022

Very good App. Includes everything I need. The support is super fast and helpfull. I can only recommend :)

Reifenspezi
Austria
10 months using the app
Froonze Limited replied October 12, 2022

Thank you so much for your review! We are very happy we could be helpful for you

May 16, 2023

Great customer support. I had a CSS issue that they fixed in less than an hour. Very fast turn-around. I also like that they offer a list of other apps that integrate into Customer Accounts Concierge so you can customize your customer experience quite a bit. There is so much that this app offers for customers including the ability to download PDF Invoices with certain apps which is very helpful for a B2B business.

Emerald Parts
United States
10 months using the app
Froonze Limited replied May 17, 2023

Thanks so much for your review! We are so happy to hear our app's B2B functionality was useful for your store!

February 8, 2022

Une app facile à installer, pratique et fonctionnel
Je recommande fortement, en plus elle est gratuite
Merci

IzieBuy
France
10 months using the app
Froonze Limited replied February 8, 2022

Thank you so much for your review! Glad you had nice experience using our app.

September 14, 2023

I found this app by accident. I was looking for something else and this app came up. And I am so glad I found it! This app has everything my customers were asking for: “where is my order”?, “can I have an invoice of my order”? “I can’t reset my password!”, and so on. I was able to solve my customers requests in literally few clicks with this app which is by the way very intuitive. I was also able to integrate my Aftership account so customers go straight to my tracking page (no more where is my order). I was able to integrate my Order printer pro app (so customers can view/download the invoice from their account (no more time spent with emails with invoices). Many customers send emails that they need to reset the password so now they can do it by themselves. What a dream app! Bear with me! The wishlist is a plus, and so is the recently viewed feature! As mentioned in one of the reviews below, you can choose what feature you want upfront and there is no hidden fees. Thanks to this app I was even able to create an app in Facebook so anyone who wants, can login using their Facebook account. All tutorials are very easy to understand and takes little time. The customer service is very helpful and quick to reply. This app is a dream come true to my business and customers! It’s also a 100% mobile friendly! Thank you so much for such a great job!

Cuddle Decor
United States
10 months using the app
Froonze Limited replied September 15, 2023

WOW! Thanks so much for such a glowing review! You truly made our day! :)

June 30, 2023

Works perfectly as intended. We use it to create an easy overview for our customers. We had issues with the wishlish function, but Javi from their team quickly stepped in to help.

Housedoctor
Denmark
10 months using the app
Froonze Limited replied July 1, 2023

Thanks so much for your review!

Edited May 9, 2023

★ ★ ★ ★ ★ ★ ★
WOW! THESE GUYS HAVE GONE OVER AND BEYOND!
They completely redesigned their app to suit my needs. I can't say praise them enough! Truly Amazing!

★ ★ ★ ★ ★ ★ ★
MORE POSITIVES ABOUT THIS APP:
+ Quick and easy setup!!
+ You can easily customize the look of the app.
+ Quick responses, good customer service, and excellent cost efficiency!

★ ★ ★ ★ ★ ★ ★
I WOULD HIGHLY RECOMMEND!

Too Fast Wholesale
United States
10 months using the app
Froonze Limited replied July 30, 2022

Thank you so much for your review and for specifically emphasizing cost efficiency. Our flexible plugin system was designed to achieve precisely that. Merchants can activate and pay only for the plugins they need.

June 26, 2022

Definitely makes the my account page more attractive. Reordering is a must have feature for many shops. As a bonus their support was awesome.

Forest Glory
United States
9 months using the app
Froonze Limited replied June 26, 2022

Thank you so much for your review! Happy to hear your found our Reorder Button plugin useful.

May 23, 2022

The developer responded in a timely fashion and resolved the issue of the app not showing up in the Taste theme.

Sun Active
United States
9 months using the app
Froonze Limited replied May 23, 2022

Thank you so much for your review! We try to resolve merchant problems as fast as possible.