Reviews (195)

Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simple one-question survey format that effectively engages customers and provides actionable insights, enhancing customer relations and service quality. The user-friendly dashboard allows for easy segmentation of customer responses and integration into testimonials pages. Features like automated reminders and customizable survey questions add to its flexibility. Merchants also commend the quick results post-installation and the responsive, personalized customer support, making it a valuable tool for boosting customer engagement and satisfaction.

September 21, 2020

I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks

HEARTIGRUB
United Arab Emirates
Over 3 years using the app
April 24, 2017

Excellent app! Easy to use and support is highly effective.

Flower Chimp
Malaysia
3 months using the app
August 15, 2018

Just getting strated ...too early to review just yet

Carmelgear
United States
About 3 years using the app
March 21, 2018

I would like to change the color line in testimonials.

Octhopus
Mexico
About 3 years using the app
July 5, 2017

Very easy app to use. I love it, and it's great to see customer's opinions!

Goodlife Discount
United States
2 months using the app
May 10, 2017

So far, so good. Only been using it for a few hours. Would like to have a way to import ratings and comments from our previous system. And would like the ability to customize the embedded feedback wiget look and feel to better match our branding.

The Christmas Light Emporium
United States
Over 2 years using the app
June 6, 2017

J'aime bien cette application car cela nous permet de voir ce que pense la clientèle de son expérience d'achat.

Wilan Beaute
Canada
2 months using the app
April 4, 2017

Easy to use. All surveys sent out have been completed.

Garden House Vintage Home Decor
United States
2 months using the app
April 10, 2017

Great app! I love how easy it is to collect customer feedback, Definitely recommend.

Kayses1hr
United States
2 months using the app
June 17, 2017

This has been so helpful to get an insight into the thinking of our customers!

Cahnz
New Zealand
About 2 months using the app