Customer.guru Net Promoter NPS , 194 reviews

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
    155
  • 13% of ratings are 4 stars
    26
  • 4% of ratings are 3 stars
    7
  • 2% of ratings are 2 stars
    3
  • 2% of ratings are 1 stars
    3
Edited October 30, 2018

The app works well - the UX for the customer is nice. Easily customisable. The reporting section is a bit hard to find (hidden in integrations) but lots of flexibility as CSV downloads. Think dashboard should show lifetime NPS as well as rolling 14 days. The monthly charge is expensive though for this kind of app

Seven Feet Apart
United Kingdom
Time spent using app: Over 2 years
November 5, 2017

Tank you Customer.Guru! This App is very helpful for my store.

Novax Jewelry Hq
United States
Time spent using app: 4 months
October 27, 2017

Easy set up and worked immediately.

Jimmys Jerseys
Canada
Time spent using app: 4 months
October 27, 2017

value for information. Keep it up. I will recommend.

Tulip Smile
India
Time spent using app: About 3 years
October 10, 2017

We are very happy to know our NPS.Thank you

Rainbowdrywell
India
Time spent using app: Over 1 year
October 9, 2017

Yes I would use this APP again.

Privategarb
United States
Time spent using app: Almost 3 years
Edited October 9, 2017

No one reviews you for 2 weeks? 99% of your reviews are 10/10? doesn't matter cause it'll go to 3 stars out of 5 if you have no reviews for 2 weeks.

How can you not get any reviews in 2 weeks? well unless you pay $50 a month you only get 5 free emails to send out to customers per month to ask them to write a review. So it's very easy to not get any reviews for 2 weeks.

Good initally but very very overpriced considering I can use many, many other alternatives doing the exact same thing for free

Ddlgworld
United Kingdom
Time spent using app: 10 months
October 3, 2017

Works just fine. Surveys are sent out instantly and I usually get them all back. I just wish there was a way to post the reviews on Facebook.

Tis So Sweet Bakery
United States
Time spent using app: 5 months
September 29, 2017

great app
but i dont like this statement:

"There’s something missing from your review:
Your review is too short. Enter a comment that is at least 30 characters
"

Dxfforcnc
Egypt
Time spent using app: About 1 year
August 31, 2017

Very useful and installs very quickly

Crossfit Evda
United States
Time spent using app: 4 months