We upgraded to their paid plan for over 1000 emails which we don't need as we barely have 200.These was done was out of the 5 free emails one was a classified as detractor as the customer did not want to do this surveys so it's classified as 0/10 detractor which is negative. Then after upgrading walla it's still happening that those who do not want to make a review is classified as 0/10 detractor which does not make sense as the person's order even got upgraded shipping and delivered within 2 business days instead of the standard 12-20 business days delivery. Then our option is to contact or reply to the customer?????????/ They want you to email them before posting a negative review on but their message thing keeps closing before you finish...

Love the product, will buy again and tell my friends

great tool to understand the NPS and segment customers based on their response.

Awesome app. Would suggest a little bit more customization of the email template for better branding, CSV export of data, and NPS by segment rather than just the graphs.

It's really helpful to know are your working in the right way or not

so easy to use the responses from clients is great to help improve everything

Great Product, just setting it up now. Very user friendly interface, easy to get up and running.

I would like to change the color line in testimonials.

Great app, it works as predicted.

Really nice tool for feedback. Helped us improve our business understanding customer pain points.