Customer.guru Net Promoter NPS , 194 reviews

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
    155
  • 13% of ratings are 4 stars
    26
  • 4% of ratings are 3 stars
    7
  • 2% of ratings are 2 stars
    3
  • 2% of ratings are 1 stars
    3
May 31, 2018

Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!

Toallmyblackgirls
United Kingdom
Time spent using app: Over 1 year
May 31, 2018

Great app and some real useful insights.

Suppliersdirectonline
United Kingdom
Time spent using app: About 1 month
May 30, 2018

We are still very small (under 100 customers). We did get about a 10% feedback rate. What was nice was that when I ran the app I did get responses from my happy customers, which was a nice thing because we got a couple of new reviews for the site. At this point, it's not financially worthwhile to upgrade to the paid version but I would definitely consider it when the site is making enough to justify it! One thing I will say is that I had a technical request and it was resolved relatively quickly. So, thank you, Juraj.

Terracure
Israel
Time spent using app: 8 months
May 22, 2018

Great app i absolutely love it

Major Vapour
Australia
Time spent using app: 2 months
May 22, 2018

great app!
only thing is there is no way to deal with some bad review, sometimes people don't know what they do( we are hobby shop, customer purchased a model kit by themselves but turns out he has no skill to build the kit, then they give us bad review said much harder than what they expected, but that's not our problem), and sometimes some people just want to make your online store down, if we can easy to deal this kind of situation, I think all the
website owner will love this app.
So far, there is no such app can help store or online website to deal with this situation.

Rui Yong Hobby
United States
Time spent using app: 12 months
May 22, 2018

Just what we were looking for.

Sadixs Com
Costa Rica
Time spent using app: 4 months
Edited November 5, 2019

Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...

Bike Village
Brazil
Time spent using app: Over 3 years
May 22, 2018

I've installed the customer guru the moment I've opened the shop. I didn't know it's full potential until about 6 months into our existence. You can get a feedback not only from your online customers but also those that visit your shop in person. On top of that you can add their feedback onto your website following very clear and easy instructions (trust me I'M NOT an IT guru).

The app sends questions to your customers, which you can edit. And if they don't respond they get a reminder (you can set this up as you wish).
When you get the feedback back, you can see who was it from, what they bought which helps in establishing what to change and what you do right.

Customer service excellent and easy.
Highly recommended!!

Felma The Cow
United Kingdom
Time spent using app: Almost 5 years
May 22, 2018

Fantastic app for making sure you are doing everything you can to have happy customers. Highly recommend. Cotswoldhipster.com

Cotswold Hipster
United Kingdom
Time spent using app: About 1 year
May 22, 2018

Small sample size, but greater insights.

Marsh Brothers Aviation
Canada
Time spent using app: About 1 month