Reviews (195)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.
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Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.
Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.
I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.
Great app, helping us to develop better relation with clients. User friendly and easy to configurate.
Very useful app. :P Highly recommended!
so far working good, and we start getting some feedback from customers.
great way to gauge your customers thoughts about your service and evaluate areas in your business that might need attention
Great App, but expensive, if you would have a plan for $15 for 100 surveys, following a $25 plan for 300 surveys, then you will be the king of NPS for Shopify stores, but we already pay around $400 dlls a month for Freshdesk, Freshchat, Agorapulse, Review Apps, etc etc, and we have online 1 month. Please take in account all our comments.
I hope you can offer a great deal for Shopify customers.
Thanks
I've just installed the app this morning and no matter that my list of emails is not big, I've got my first promoter already! Easy to install and set.
Thank you
P.D. I would appreciate any comment or suggestion about www.acspshop.com
Great app, it works as predicted.
best app for measuring of customer satisfaction, I recommend to try it
great app
but i dont like this statement:
"There’s something missing from your review:
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