Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

May 27, 2013

Awesome. Amazing customer service!

Leethal Fashion and Accessories
Australia
About 4 years using the app
September 4, 2019

Today I had an issue with the Custom Pricing App, in particular the Detailed Pricing page was not working for me the way that it had previously. I did an online chat with Simran and he was able to replicate my issue with the help of Guri and they fixed my problem in no time. I am now able to get on with my price changes and adding new product. Thank you so much, great work!

3 Strands Shop
United States
About 4 years using the app
BOLD replied September 5, 2019

Hi there; I just wanted to apologize for the issue you ran into with detailed pricing! We're really happy to hear that our support team was able to resolve it for you quickly over chat, though. So glad you're able to continue making changes now, thank you for the kudos and your patience while we sorted it out!

I absolutely love your company's mission; your cause is very special.

March 11, 2022

Excellent customer service! Fast feedback and follow-through. Thank you for your help Birpal!! Apparently I need 100 characters.

LÜM-TEC Watches
United States
Almost 4 years using the app
BOLD replied March 11, 2022

Thanks for your wonderful review! We are go glad to hear that Birpal was able to help you so efficiently. Thank you for choosing Bold!

February 20, 2020

Excellent app - very easy to work with and intuitive. I was able to set up tier discounts and all the rest of the features with ease. The app works fast and helps us out a ton when it comes to our B2B needs.
Another note: The support team has been excellent and very accommodating even with specific requests. I must give a shout-out to Carter - he helped us all the way through the installation process and is always available and ready to help us with anything.

PEI B2B
United States
Almost 4 years using the app
October 15, 2018

We use this product to give our customers discounts on our product, and it has been great with handling our method of doing discounts. When we ran into some issues with coding things for our site, Cody was quick to help us out!

BerriHealth
United States
Almost 4 years using the app
Edited March 21, 2018

We use this app to manage pricing for our most loyal customers and our resellers. Works well for us and great customer support. Support has been excellent. Special shout-out to Cam, super responsive and helpful.

Immortalitea1
United States
Almost 4 years using the app
November 29, 2019

This app is excellent. The support team are incredible, not just fixing an installation issue I had but even tailoring it to exactly what I wanted. Amazing stuff! :)

Craft Crate Online
Australia
Almost 4 years using the app
BOLD replied November 29, 2019

Thanks so much for the review; we really appreciate you taking the time out of your day to write it! We're so glad that our support team was able to work with you to get the installation fixed and working, and making sure the app looked how you wanted it to on your store. :-)

Please let us know if we can help you with anything else!

November 13, 2017

Great app, but even better support, especially when it comes to integrating with our theme, and with Bold's other apps that we use. Danni stands out as a tremendous support person & coder, who has gone above and beyond. I'd say she is an invaluable asset to BOLD.

Reviv Serums
United States
Almost 4 years using the app
Edited November 28, 2018

Great app for Wholesale customers. Customer service is excellent too - Peter was especially amazing, very patient and made sure everything was fully working for me - thanks again!

kiko+ and gg*
Japan
Almost 4 years using the app
July 29, 2016

Quick response to solve a problem

Newvintage
Australia
Almost 4 years using the app