Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

February 25, 2017

Fantastic App and great customer service.

Hangabouts Au
Australia
Over 2 years using the app
January 27, 2016

We had several issues out of the gate, but after working with Ryan from the support team, all of our issues were resolved in a timely fashion. They are responsive and as of today everything is working perfectly as promised. Communication and timely responses are key to a successful relationship and we found this with Ryan from Bold Apps.

Bluefish Sport
United States
Over 2 years using the app
Edited May 4, 2021

Their customer service is great! I was able to work with GURI today and look forward to being able to access and work the app better. Thank you! Had the opportunity to also work with Challi resolving another concern and received excellent customer service again. Thank you all!

Birds & Bees Teas
United States
Over 2 years using the app
BOLD replied May 10, 2021

Really glad to hear that the team could help. Thanks again for choosing Bold.

Edited February 21, 2015

My web site was already working for my direct customer but I had to do manual invoice for my commercial customer that use my product for resale with a margin. It was a lot of work to produce the invoice, send statement, track for payment, I had one employee full time for this administration duty.

With the app "customer pricing", I was able to sell to my regular customer and to my wholsale network with special tag and offer them margin on the product. I can with the app, manage different price list, hide or add a prodcut to a customer and do custom price list. Two years ago, I sent every wholesale customer to my web site, they had to log-in and order on-line.

It is very easy for us now, they pay directly at the order, they get their invoice and we ship them the merchandise. Its less paper work, and our cashflow is better, they pay net at the order. I reduce the work needed at the administration to put the emphasize on production and customer service.

We are more efficient since we add the app "customer pricing" on our web site.

The support team did a lot to help me install and start with my different price list. I know I'm not specific but they stay connected with me until I was totally satisfied with the app. It take a little time to understand how the app works and they answer all my question.

I had to adapt some of my product option. I have different customized "product.liquid" that add some detail about our product. They helped me by doing some coding to get everything fine.

I worke with a lot of support team online but the Bold team is great!

Brûlerie du Quai
Canada
Over 2 years using the app
January 27, 2016

Great app and great service.

I had some minor problems after the app was installed. I took some screenshot, and mailed the to Bold. The day after all of the problems were fixed and they even gave an extra free month. I will most definitely recommend using Bold's Customer Pricing app! It works seamlessly, it is easy to use and my customers loves it!

Asmarketingaps
Denmark
Over 2 years using the app
June 10, 2018

We have been using Bold Apps Customer Pricing for going on 2 years. We chose Bold Apps because of their expertise, range of diverse market leading apps, time saving features and of course the ability to offer quick and effective customer service.

This App in particular has been pivotal in helping to develop and grow our wholesale business. At first like all Apps there is a leaning curve however once you have the basics down, its really quiet a powerful, stable piece of gear and very easy to use. Especially with the recent upgrade, which really helped simply the processes even further and help with the logic. Point being however, Bold do spend time reviewing their products and are always looking out for improvements. This of course helps people like me do my job more effectively and helps to go on and impress our customers as well!

A quick note on the customer service which is severely lacking with most business these days - Bold are really on the Ball. A special shout out to Guri and Guru Harry who helped with a particularly puzzling issue that turned out to be a confussed customer logging in and out at different times to circumvent the system. So, well spotted guys. Nailed it.

And to Bold, you have a very happy and loyal customer over here in Australia. I will certainly be looking to add more Bold Apps to our systems knowing the level peoffesionalism, skill and quality of your Apps. Keep up what you are doing - dont change a thing : )

American Bbq Australia
Australia
Over 2 years using the app
March 21, 2019

Very helpful and overnight support from other hemisphere very much appreciated. Peter has been fantastic.

Hilbilby Cultured Food
Australia
Over 2 years using the app
BOLD replied March 22, 2019

Thanks very much for your review, we're very happy we could help solve any issues you were having, even with the difference in timezones! Your products look incredible, by the way. Love your story, and it's clear you are using top-quality ingredients.

August 14, 2020

Abhishek helped me out to fix some updating issues I didn't understand, he was very patient with me, explaining all the details and did some trouble shooting until all the issues were resolved. Definitely took a load of my worries for the day.

I love this app, it works well for customers buying bulk.

HERITAJ
United States
Over 2 years using the app
August 31, 2018

I installed the app a couple of weeks ago, and Parul has been extremely helpful in helping me setup my complex pricing scenario. He's even gone so far as to tweak my theme code to show a range of variable pricing! I am very impressed with my experience with Bold and with this app so far. Thank you!

Hemp E
Canada
Over 2 years using the app
February 12, 2020

I love the app but the service was even better! Reached out on a chat and Carter helped me. He was very helpful, knew exactly what needed to be done and was very quick to respond. Thank you very much Carter!

MedZone
United States
Over 2 years using the app