It did not work...and we've trying to get help from support the past 2 months to make things work but the communication from them has been sparse and few.
Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
We have a unique tiered customer framework with discounts on 3 groups of selected products; this app helped us make it a simple task.
Shout out to Azm who was tireless and patient in helping me get started!
I've been waiting 6+ weeks for customer service to fix my issues with this app. Meanwhile, we've been paying full price for something that doesn't work and is holding up my store launch.
Thank you for your feedback. We sincerely apologize for the frustration this may have caused. Our technical experts are looking into the issue as we speak and they have reached out to you. Thank you so much for your patience as we try and resolve this.
The app work very well.
The best advantage of this app is the services and the team who always answear quickly if you have any problem. They always find solution. i recommand this app without any doubt.
Great app with good features and customer service. The only reason it is missing 5 stars is because of one specific feature we're missing due to integration with other apps. Other than that it is pretty darn good!
Finn + Emma
The app works as described. We have a complicated situation and we had some issues. I chat with customer service. I will say that some agents have been "ok" while others are exceptional. I would like to give a special thank you to - Mayank - I had some trouble getting to the bottom of some issues previous and he took control, really was detail oriented. Super sharp and solved the problem. Made sure I was 100% before we logged off.
Where do we start, we used bold custom pricing for about 3 years, so not new to them. In the last 12 months there has been many bugs stopping a smooth operation. They have a poor quality customers service which is the most important part of any app developer. I tried calling them and speaking to them on chat, but they really are a waste of time. We are testing other custom pricing apps on shopify to find a better solution. I think this is the problem with companies like bold, they focus on making as many apps and making as much money, that they take there eyes of the most important thing, a quality product and excellent customer service, Hope this helps someone avoid problems like we have , thanks
Thank you for your feedback. We are truly sorry for the experience you've had in the past. We've always made sure our merchants are taken care of in a timely manner as each and every merchant is important. Again we really appreciate your feedback and we will continuously work on better improving our product and in providing excellent customer service.
B2B Pitaya Foods
Such an amazing app to help incentivize customers in so many ways. Our store would not have grown without the features this app offers, and the fact it's so easy to use makes it that much better. I've enjoyed this app so much that I installed it onto our new store. When I ran into a coding issue on my end, Stephanie from customer support helped me work out the issue. That's actually another point I'd like to make. Bold Apps customer service is the best. Seriously hands down the best. Thank you Bold Apps and if you've read this, just download the app... you won't regret it.
I've used many apps on Shopify and most of them were really great. Especially the support of those apps. Fast communication and always helpfull with my questions. The service I've experienced with BOLD is the WORST service I've ever got. This app costs me $20 per month and 2 weeks ago I've installed the 'Quantity Breaks' app. It was hard to figure this out so I needed help from the support team. Since then nobody has helped me to fix it. I've send many e-mails with zero response. The only response is a question they ask and when I answered this questions for help, nobody responded anymore. This is unbelievable. I'm really dissapointed that nobody could help me set up this app. I have a lot of customers and couldn't use a quantity app now for 2 weeks. I hope someone from BOLD will see this message and will do something about this lack of support. Thanks for all the help and support.. NOT!! - A very dissapointed customer. ** NOT RECCOMMENDED TO USE THIS APP FROM BOLD **
Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We can see that our team has been in touch with you this morning through your support ticket, and we are committed to turning around your experience!
awesome app and Azm is a great support, its really solve my problem and also outstanding experience with the bold support.
Thank you very much for your review! We are so pleased that we were able to resolve the issues you had. Thank you so much for using the app!