Reviews (1,072)

Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage retail and wholesale pricing efficiently, offering bespoke trade pricing and customer-specific prices. Many commend the responsive support team and the app's compatibility with the Bold Recurring Membership App. However, some merchants report setup difficulties and compatibility issues with other apps and themes. Despite occasional problems with inventory management and discount application, the support team is proactive in resolving these. The app also provides quantity discounts and custom solutions for specific store needs.

April 23, 2024

Excellent build quality. Service is amazing as well. We have been using Bold for some time and quantity breaks work well. Irfan's help has been amazing in helping us solve anything which occurs.

United States
Over 3 years using the app
BOLD replied May 8, 2024

We love to hear it! Reliable quality and exceptional service are what we strive for. Thanks for taking the time to submit a review.

Edited April 12, 2024

When it comes to eCommerce, finding the right tools to tailor your business precisely to your needs can be challenging. The Bold Customer Pricing Module has proven to be an invaluable asset to our operations, especially in managing pricing strategies with efficiency and customization.

1. Efficiency in Adjusting Pricing: The module excels in its ability to swiftly adjust prices. Whether it's seasonal adjustments, promotional offers, or responding to market changes, the process is incredibly smooth and does not require intensive manual oversight. This efficiency has significantly streamlined our pricing strategy, saving us both time and resources.

2. Bespoke Trade Pricing: One of the standout features of the Bold Customer Pricing Module is its robust capability to offer completely bespoke pricing. This functionality allows us to set varied pricing structures across different brands and products. Our ability to customize these aspects without limitations has enhanced our market positioning and allowed us to cater to a diverse customer base more effectively.

3. Exceptional Support: The customer support provided has been top-notch. The Bold team is responsive, knowledgeable, and extremely proactive in ensuring that any issues are resolved promptly. The level of dedication they show makes it clear that customer satisfaction is a top priority.

Special Mention - Account Manager: A special thanks to our account manager, Irfan, who has been phenomenal. The dedication, expertise, and responsiveness have not only made our experience smoother but also more enjoyable. The proactive approach and readiness to solve problems have greatly contributed to our overall satisfaction with the module.

In conclusion, the Bold Customer Pricing Module is a powerful tool for any eCommerce business looking to enhance its pricing strategies and operational efficiency. The combination of advanced features and exceptional support makes it a highly recommended solution for businesses aiming to tailor their pricing needs precisely.

United Kingdom
7 months using the app
BOLD replied May 8, 2024

Thank you for the fantastic review! We're thrilled that Bold Customer Pricing has helped you streamline your operations and cater to your diverse customer base. Our team is always happy to hear how much our support contributes to your success.

May 10, 2024

While I am still in the implementation stage of using this app, support has been fantastic. My site has a lot of customizations which can make adding new apps tricky, but Chintak and team have worked with me to solve every question I've had. Support is available virtually immediately and anything they need extra time with has only ever taken a day to resolve.

Grid Connect
United States
14 days using the app
BOLD replied May 13, 2024

We're thrilled that we've been able to help you get Custom Pricing working on your store! Thanks for the kind review.

Edited May 30, 2024

Good app overall. Nothing mind blowing and the UI can be updated.

The ability to not search for editing product pricing based on SKU should be fixed.

Wholesale Pricing Discount and Wholesale Gorilla offer a better UI, real people to talk to for support, and NET Terms if that matters to you.

Arkon Mounts
United States
Over 1 year using the app
BOLD replied May 8, 2024

Thank you for your review. Feedback like this helps us prioritize what we work on next.

March 19, 2024

Bold Custom Pricing has done everything that our company needed and more. Customer service is superb and they are very kind and easy people to work alongside with. Businesses like this is what help small businesses like the one I work with with excel. Thanks Bold Custom Pricing for everything!

Next Level Energy
United States
3 months using the app
BOLD replied May 8, 2024

We're so glad Bold Custom Pricing is a great fit for your small business! Hearing how it empowers businesses like yours to excel makes our day. Thank you for choosing Bold!

March 13, 2024

Very quick to respond and very kind. Thank you, Chandan, for your help!

Fox Mill Lighting and Supply Co.
United States
Almost 6 years using the app
BOLD replied March 15, 2024

Thank you for your kind words! We're so glad Chandan was able to assist you.

February 11, 2024

This review is more about the impeccable customer service from the Bold team than the app itself, although the app functions brilliantly!

The support team are so responsive, I get replies to queries within a few hours and any issues (which are rare but can happen of course) are always resolved in a timely manner.

Further to that, in these recent weeks I've had two instances where I needed urgent help to rectify some problems in the checkout experience, and the team assisted with custom coding to alleviate problems our store was facing with discounts falling off when using certain payment methods.

I had looked at other apps to manage this task, which all would have cost us another whole subscription, but the Bold team helped me at no extra charge to create a custom solution for our store. For that reason, this app and any app by Bold is always going to be worth the money to us for the amazing level of continued support we receive from the team.

Thank you!

Worklocker Australia
Over 1 year using the app
BOLD replied February 21, 2024

Thanks for the awesome review! We are glad to hear that you've been enjoying Custom Pricing and had a positive experience with our Customer Success team. Thanks for choosing Bold!

February 27, 2024

We use this app for Quantity discounts to support wedding and event customers. The app works great and pays for itself with the increase in sales. The savings provided to our customer is a game changer.

Customer service is excellent and fast.

Mystic Knotwork
United States
Over 2 years using the app
BOLD replied February 29, 2024

Thanks for taking the time to write in with your wonderful review. We're so glad to hear that Custom Pricing is helping you grow your business!

March 14, 2024

Thank you, Bold and Aman Chahal, for your unwavering dedication and for bringing my vision to life with such finesse. Your contributions have undoubtedly elevated my online presence, and I am excited about the opportunities that lie ahead with such a polished website.

Your commitment to excellence is commendable, and it has been an absolute pleasure working with you. I am genuinely grateful for your hard work, expertise, and the exceptional service you have provided throughout this process.

United Arab Emirates
15 days using the app
BOLD replied March 15, 2024

We're thrilled to hear that you're satisfied with the app and service from Aman. Your appreciation means a lot to us, and we're here to support you every step of the way!

March 19, 2024

Highly recommend!

Bucanna Labs
United States
7 months using the app
BOLD replied May 8, 2024

Thank you for the kind review!