Reviews (1,056)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage varied pricing strategies efficiently, crucial for adapting to market changes and promotions. Its customization options allow for tailored pricing structures, enhancing market positioning. The support team is praised for their quick and effective problem-solving, including free custom coding. The app is noted for handling complex operations across multiple customer types and products, boosting sales and streamlining operations.

March 4, 2016

The app works great! I am very happy with it. I would recommend this app to anyone who wants to do customer specific pricing. I am not the most tech savvy person and it is easy for me to use.

All Aspect Screen Supply
United States
Almost 8 years using the app
Edited May 5, 2017

Excellent back-up, thank you for your help in sorting out our problem, Steve

Tyneham Luxury Products
United Kingdom
Almost 8 years using the app
Edited February 27, 2020

We have used several apps from BoldApps over the years and they are always quick and easy to work with. The coding can be a little tricky, but their customer support is incredible. Most recently Mayank and Harpreet helped me fix several issues we were experiencing on our site. Both customer service representatives were helpful and easy to understand!

HIDEit Mounts
United States
Over 7 years using the app
January 4, 2023

Easy to set up, not super intuitive to navigate if you don't have instructions, but it works like a charm. And their customer service is unbeatable: reliable, fast and friendly!

Marie Veronique Partners
United States
Over 7 years using the app
BOLD replied January 9, 2023

Thank you for your kind review. We are delighted to hear our support team was able to help you navigate Custom Pricing. We are always here for you. Thanks for choosing Bold!

Edited March 16, 2023

Great app with an excellent support team. We've been using it since 2015 to differentiate between our regular customers and our wine club customers and then offer wine club customers automatic discounts on wines when they log into their profiles, as well as exclusive products and/or offers which are only revealed and made shoppable to Wine Club customers on login.

We've had multiple situations where we needed to reach out to the support team to advise and/or assist us on customisations, custom/manual code installs or integrations with other apps, and each time the support team have been very responsive and helpful.

Most recently (March 2023), we've had excellent support from Chandan.

There are definitely some drawbacks for us to the app itself, as it tends to conflict with other apps we'd like to use. Our latest challenge is that we can only work with version 1 of the app due to our specific requirements - we want to be able to use discount codes in addition to group/membership pricing, which is not possible with V2 and V3 of the Custom Pricing app. Unfortunately, V1 does not integrate with Shopify 2.0 themes, so we cannot upgrade our current theme to a newer version at this stage.

It would also be great to have longer support 'office' hours to cater for all time zones. We are based in South Africa (CAT) and the Bold Support team is on CST (8-hour difference) so we only have limited overlapping work hours, which become problematic when custom work results in website downtime as it extends it unnecessarily, purely because the Bold team only work 9-5 in their time zone.

Nonetheless, the app works well for our current set up and the support team is great.

De Grendel Wines
South Africa
Over 7 years using the app
May 18, 2017

We use many BOLD Apps, including Loyalty Points, combo Customer Pricing/Quantity Breaks, Upsell, and Discount. Our Shopify store would not be what it is without BOLD. We chose BOLD not only for their array of products and outstanding service, but because we knew if we had all our apps from one reliable source, all the apps would have to work together seemlessly. And they have! We have no issues whatsoever using any of our BOLD apps. Because of BOLD we were able to bring our Wholesale Customers and Private Label Practitioners online to order automatically - this has definitely increased our wholesale sales and has cut down on our staff processing time. Because the apps work perfectly together, order errors are virtually eliminated.

We love ALL the BOLD team. Every single one of them have been quick to answer and fix and glitches we might have. The advanced team that did our programming for the combo Customer Pricing and Quantity Breaks combo app - was amazing - super quick to get it in place (was like less than 24 hours!) and it works flawlessly. A few things to teach this non-techy-user and we were off an running. Its nice to be able to offer so many price levels and tagged tiers. Truly an asset to our store and worth the money - just for our wholesale customers if nothing else!

Thanks BOLD!!!

Organic Excellence
United States
About 7 years using the app
Edited February 23, 2015

BoldApps have been great to deal with. Support guru Holly was immensely helpful to us. They even built out a premium version of the Customer Pricing app that we needed so it saved us a lot of frustration and time. I totally recommend them! We will use them more in the future when the need arises.

**Update: Bold Apps support took care of our Liquid install and helped us get up and going more quickly. First class operation!!!

CSI Shop and Safety
United States
About 7 years using the app
March 11, 2022

Excellent customer service! Fast feedback and follow-through. Thank you for your help Birpal!! Apparently I need 100 characters.

LÜM-TEC Watches
United States
Almost 7 years using the app
BOLD replied March 11, 2022

Thanks for your wonderful review! We are go glad to hear that Birpal was able to help you so efficiently. Thank you for choosing Bold!

April 24, 2018

Great app that allowed us to avoid cloning our store for non-members. The support offered by Bold was INCREDIBLE - we had some issues when trying to use the app and they went above and beyond with troubleshooting the issue, adding code to correct it, and also with every customization/tweak we wanted to make.

Wealthcounselmarketplace
United States
Almost 7 years using the app
December 12, 2017

This pricing app makes it super easy for us to provide an online portal for our various customer types. It's easy to make adjustments to pricing, it's very user friendly, and the support staff is awesome!

Genexa Llc
United States
Almost 7 years using the app