Reviews (1,072)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its effective pricing management, allowing quick adjustments for market changes and promotions, and supporting both wholesale and retail on one platform. It offers customization for different pricing structures, enhancing business operations. The customer support is highly praised for its responsiveness and custom coding assistance at no extra cost. The app also features advanced pricing options, like varying prices before and after login, and supports complex pricing strategies for different customer segments. Despite some concerns about cost, merchants find it provides good value for money, especially with features like quantity discounts that positively impact sales.
Refine
-
By rating
the most important feature that the app is supposed to do, which is to apply discount rates according to customer group, does not work on the payment page. if it cannot do this, why am I billed from the day I downloaded it when it was free for 15 days, and why can't someone give me a real answer. customer service is terrible.
Thank you for your feedback. We'd like to apologize for the issue you are facing on your store. Our development team is working hard to get to the bottom of the cause and we hope to get you back on track as quickly as possible! Thank you so much for all your patience while our development team works to resolve this.
It is a good app. We are direct to retail, not wholesale, but when our farmers have a lot of one product we can help move them by offering incentives for people to buy more.
We like the app. The only thing I wish would be fixed is some items' default products, for no reason, begin tracking inventory even when I set them not to. When this happens, people can not add more than a few items to cart and we have to troubleshoot. Happens often. Can this be resolved?
Thanks so much for writing in! Our team has reached out to provide assistance with the issue you are seeing. We hope to get the issue sorted and get you back on track.
Greatest app! It does everything it promises.
We had great experience with customer service as well, prompt response, quick action.
Thanks, Bold Team!
Your review makes our day! We are so glad you are happy with our solution. Our team is always standing by to help with anything you may need. Thanks so much for taking the time to write in, and thanks for choosing Bold!
We have the Bold Custom Pricing app for Wholesale installed. Bold arranged and assisted with a quick fine tune and the app was running within hours. Their responsiveness was excellent and we are pleased with the functionality of setting price levels.
Thanks Bold team.
Thank you so much for your positive review! We appreciate your support and look forward to seeing your success! Thanks for choosing Bold!
Great app and helpful developer team over there. Helped troubleshoot some minor issues with the Detailed Pricing set up and store is working fine now. Thanks.
We are so glad to hear the team was able to help get you set up and running smoothly! Thanks so much for your kind review, and thanks for choosing Bold!
We are trying this app on a completely new theme, we have been trying to install it properly for the last 5 days but no luck. Their support is responsive, they are trying to help us install for the last 3 days but they break more than they fix. We will give it another day or two but if they cant install it we will quit. Never install this app on a live theme. If you cant handle 3-5 days downtime of your store, do not install this app. Auto install, easy install my aaa.
Thank you for taking the time to write in. We are genuinely sorry for the issues you've experienced. I can confirm our team is actively investigating every angle and working hard to resolve this problem. Thank you so much for all your patience.
Wholesale prices on showin up at checkout.
I brought this to your attention a couple of weeks ago, and I thought it was fixed, but yesterday, a wholesale customer told us she sees regular pricing. I tested it and saw retail prices, not wholesale prices when I checked out.
Thank you so much for writing in to let us know. Our team has reached out to provide some support. We hope to make your experience better and get you back on track as quickly as possible!
Great app, exactly what we needed. We had a small issue at the beginning and it was rectified, customer service responds very fast, thank you.
We are so glad to hear you are enjoying Custom Pricing and find our support helpful and efficient. This truly makes our day! We appreciate you taking the time to write in. Thank you for choosing Bold!
Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.
We are so sorry to hear about your experience. Due to change in our ticket submission process, you received an automated reply from the system. We will certainly review our process! Thank you for your feedback. Our deepest apologies once again!
Excellent from start to finish.
Firstly app works really well
But above all this the support is incredible.
Been dealing with Taylor who has helped massively to get this app integrated onto my website.
The best support I’ve had from any app installed.
Highly recommended.
Thank you so much for your wonderful words about our support team. They will be thrilled to hear it! We are so glad to hear that you are happy with Custom Pricing. Reviews like yours keep us motivated to do the best we can for you! Thanks for choosing Bold!