The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Bold Custom Pricing caused the variants in our dropdowns to behave abnormally. Each time you select a new variant the site becomes progressively slower, and unusable. There are errors in the console log, and the browser would crash. Bold Support first blamed other apps for the issue which caused us a lot of wasted time going back and forth. Finally, they owned the issue after providing details from other app developers. They claim they will fix the issue, but it will take multiple weeks and testing (doubtful). Shame on Bold for not being accountable, and trying to pass the buck. I also want to point out that we requested an uninstall request from Bold, but they sat on the ticket for days without helping. Everyone blames Covid-19 for their lack of support these days, and Bold is no exception. S-H-A-D-Y.
We use BOLD Custom Pricing app for our wholesale customers for more than a year without any obstructions. Always satisfied with support (I recommand the Live chat). For example Aryan Sharma did a great work for us!
Aryan Sharma was the best customer service I have ever gotten. Patient and understanding! Thank you!
Melanie Newman UK
App screwed up my store pricing, lost customers - tried to contact Customer Service to rectify and still waiting 5 days later - POOR
Really great app for adding that extra discount flexibility that core Shopify is missing. Customer service was excellent and Aryan (one of their reps) has helped me out quite a bit.
Bold Custom Pricing works from the shop side, but has some significant limitations for true wholesale use. The app only works on the shop side, it does not apply 'wholesale pricing' to draft orders through the admin portal.
It's not uncommon, when working with wholesale customers to need to supply a pro forma invoice etc. for payment or to enter a paper based order manually, which we can do in Shopify using a draft order. Bold Pricing hasn't been integrated into the admin side, so you manually have to apply discounts to make it work. Good if your wholesale customer always puts their orders in using the shop side, but fails if you need to generate a manual order. If you are entering some orders on behalf of customers, this (to the best of my experience and knowledge... happy to be proven wrong) will not work as a good solution to wholesale pricing.
The work around (can't believe they suggested this...) is to create a dummy customer, create an order, get the discounts, go back to a new draft order (still with me..?) manually update the new draft order with the price and process the order.. (really,.. ok).
Customer support is slow to respond (I assume it's ok in US timezones, but outside of this.. hmm). The app will work well for some users, but understand it's limitations.
Get's one star (probably more due to the supports idea on how to work around the problem) rather than fixing it. It's another app that has great intentions but (in my opinion, others will differ) fails to understand how this type of business process flow is likely to operate. Hopefully they consider making this 'added functionality' something in an upcoming product release.
Destroyed my entire theme in less than 1 hour. Tried to uninstall the app immediately but couldn't do that too.
Too bad, there isn't any "Urgent Email Support" for customers.
I was pretty sure that I installed the "Bold Quantity Breaks" app but it showed "Bold Custom Pricing- Wholesale" on my Shopify admin app section.
Still, in a features perspective, quantity breaks by website-on-demand is better than bold's app. The pricing is better too. The only reason i decided to try Bold's Quantity Breaks is because of the integration with Zipify OneClickUpsell.
App does just what it needs to. Even when I had a minor hiccup, Rahul was able to get it straightened out quickly.
Overall, this app has been great to use and the customer service has been outstanding.
Aryan was very helpful recently on guiding us through bulk pricing and need some custom code installed.
If you need tiered pricing, this is probably one of the best options out there on the Shopify store.
An app with amazing features! Just be advised that it is an advanced and complicated app so somehow takes time before setting it right. I was disappointed and gave a 1 star rating but support team helped me by installation. Now I am just another happy user.
Thanks to the Bold team. :)