I just started using the app and it seems to work great. Charles was very helpful with helping me set it up when I had questions.
Abhishek helped me out to fix some updating issues I didn't understand, he was very patient with me, explaining all the details and did some trouble shooting until all the issues were resolved. Definitely took a load of my worries for the day.
I love this app, it works well for customers buying bulk.
Dumb app messed up my cart page. My cart page use to auto update the quantity increase and decrease after the install it stopped updating automatically plus there's a little widget appears in the cart page that shows the discounts applied. I want it to auto update too. They told me it will require a custom customization which starts from $1000. Which is too expensive. I would suggest to stay away from bold apps. Very expensive service and uncooperative people.
I was having issues with the setup but Guri on the chat was so eager to help me, it only took a few minutes. It's good to have great customer service like this, priceless!!!
I'm very satisfied, Rahul is helping every time! Great app, great company, great supportteam. Live chat is very fast
Thanks Rahul for your help. Professionnal support, and a very good app. I definitely recommand. I'd suggest adding packs (buttons to add 2 or 3 or more items and apply reduction)
Bold Custom Pricing caused the variants in our dropdowns to behave abnormally. Each time you select a new variant the site becomes progressively slower, and unusable. There are errors in the console log, and the browser would crash. Bold Support first blamed other apps for the issue which caused us a lot of wasted time going back and forth. Finally, they owned the issue after providing details from other app developers. They claim they will fix the issue, but it will take multiple weeks and testing (doubtful). Shame on Bold for not being accountable, and trying to pass the buck. I also want to point out that we requested an uninstall request from Bold, but they sat on the ticket for days without helping. Everyone blames Covid-19 for their lack of support these days, and Bold is no exception. S-H-A-D-Y.
We use BOLD Custom Pricing app for our wholesale customers for more than a year without any obstructions. Always satisfied with support (I recommand the Live chat). For example Aryan Sharma did a great work for us!
Aryan Sharma was the best customer service I have ever gotten. Patient and understanding! Thank you!
Melanie Newman UK
App screwed up my store pricing, lost customers - tried to contact Customer Service to rectify and still waiting 5 days later - POOR