Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to set custom prices for individual customers, offering automatic bulk purchase discounts and various pricing tiers. It's ideal for businesses with a large product range and integrates well with other apps. Merchants value the live chat for quick issue resolution and the responsive support team. The app effectively serves both B2C and B2B customers on a single site, saving time and money.

Edited July 20, 2020

We use BOLD Custom Pricing app for our wholesale customers for more than a year without any obstructions. Always satisfied with support (I recommand the Live chat). For example Aryan Sharma did a great work for us!

Almost 4 years using the app
February 2, 2021

The support team and custom-installation teams were very persistent in fixing some issues present after a personal custom installation attempt: all issues, even those subtle and difficult to fix, ended up being resolved. Particular shout out to Azm', who stuck through with fixing the various issues. The app also works smoothly and as advertised once installed correctly.
There might be a couple of issues present after installation (dependent on the theme), but this is not due to the app itself but rather to the complex nature of providing a generic installation procedure to all themes, which in some cases require bespoke support/installations. With an app of this category, I'm sure it is the case for other apps', too. Support should be happy to help with this if any issues do arise, in any case ! Thanks again

Health Click
United Kingdom
Over 1 year using the app
BOLD replied February 2, 2021

Thank you for the helpful review! Really appreciate the feed back, and are happy to hear that our team was able to get the pricing up and running on your theme.

June 29, 2020

App does just what it needs to. Even when I had a minor hiccup, Rahul was able to get it straightened out quickly.

DSX Tuning
United States
About 3 years using the app
January 7, 2020

This app has been awesome for our company and today when I reached out to get help with a issue the team of Mayank & Brysen got the issue handled very quickly so I could get back to helping my customers!1 THEY ARE AMAZING!!!

EJuice Vape Distro
United States
Almost 5 years using the app
BOLD replied January 7, 2020

Hi there! Thank you so much for the kind words; we're so glad to hear that our app specialists were able to work with you and get everything sorted out with Custom Pricing! So sorry you ran into some issues in the first place.

We're always here to help! So please don't hesitate to reach out if you need anything else. :-)

Edited April 1, 2020

Customer service through Bold is great! They're always really helpful and patient. Thanks for the help Aryan Sharma!

Dale Brisby's Rodeo Time
United States
Over 3 years using the app
April 30, 2020

Great job by Brenden to help install the app, he did everything I asked, would highly recommend . Thanks

United States
About 3 years using the app
Edited August 19, 2020

I worked with Mayank and he was amazing! He helped me with some coding on the back end that I didn't understand. They respond very fast and do everything they can to help you out. I liked how it integrates with other BOLD apps as well.

Okoa Home
United States
About 2 years using the app
August 14, 2020

Abhishek helped me out to fix some updating issues I didn't understand, he was very patient with me, explaining all the details and did some trouble shooting until all the issues were resolved. Definitely took a load of my worries for the day.

I love this app, it works well for customers buying bulk.

United States
About 2 years using the app
October 7, 2020

Pretty handy app to create different pricing structures and then easily assign to different customers.

My Audio Life
United States
Over 1 year using the app
BOLD replied October 9, 2020

Thank you so much for your review! Glad to hear that you are finding the app easy to use and providing the functionality you are looking for.

July 13, 2020

Really great app for adding that extra discount flexibility that core Shopify is missing. Customer service was excellent and Aryan (one of their reps) has helped me out quite a bit.

NXN Sanitize
United States
Over 2 years using the app