Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

September 10, 2013

Very Easy to set up took me 10 min, Highly recommended and exactly what I was looking for.

ShopbeyondLimits
United States
About 2 hours using the app
Edited July 3, 2020

Destroyed my entire theme in less than 1 hour. Tried to uninstall the app immediately but couldn't do that too.

Too bad, there isn't any "Urgent Email Support" for customers.

I was pretty sure that I installed the "Bold Quantity Breaks" app but it showed "Bold Custom Pricing- Wholesale" on my Shopify admin app section.

Still, in a features perspective, quantity breaks by website-on-demand is better than bold's app. The pricing is better too. The only reason i decided to try Bold's Quantity Breaks is because of the integration with Zipify OneClickUpsell.

Gifts Connect
Australia
About 2 hours using the app
November 5, 2018

Extremely complicated and I could not get it to do what I needed it to do. It probably wouldn't be so complicated if they had useful support articles, or an explanation somewhere of how the app works! The support articles seem to be out of date, at least for the interface I was looking at.

What is a CSP? Why does NOTHING happen when I create a price group? How does install really work? I'm a technical person, but I wrangled with this app for way longer than I expected to. Big waste of time for me. But it might be great for some people who can get it working.

NeuYear.net
United States
About 1 hour using the app
June 11, 2018

Thanks a lot to Joao from the customer support for his help and time!!
He gave me the missing information I was looking for.
I will continue on this app.

Robert Clergerie
France
About 1 hour using the app
January 3, 2019

Installed this app and our website would not load at all. Only would load a white page. The content was still there on the backend of Shopify, but nothing would load. Luckily we had a backup saved. Reached out to support and waiting to hear back.

Just wanted to make this review in-case someone else experienced this.

JACK HENRY
United States
23 minutes using the app
April 24, 2023

We have been using Bold for a while and just updated to the newest version - Customer service was Extremely helpful in clarifying some questions I had about changing over. Very responsive- I have yet to fully implement the new app- but looks promising - thanks!

bcfministries
United States
13 minutes using the app
BOLD replied April 25, 2023

Thanks for your review. We are look forward to seeing your business grow with us! Just reach out if you need anything, we are always happy to help. Thanks for choosing Bold!

July 14, 2021

I downloaded this app and then realized it was even more expensive for the item I want however it shut my store down for 24 hours by removing all the add to cart buttons from my products and nobody could buy anything.

Hi Little One
United States
8 minutes using the app
BOLD replied July 16, 2021

Thank you for your feedback. We are so sorry you are experiencing this, we would like help resolve this issue any way we can to get you up and running.

June 25, 2017

I was Charged $29.99 for this app when I installed it and uninstalled it on the same day they didn't even wait the 30 free days even when I never used this app.

Mysexywaist Com Wholesale
United States
2 minutes using the app
June 3, 2023

In their publication they promise $20 a month, at the time of payment it is $40, it is double, they lie about their price, it is a hoax.

OUOMALL
Mexico
2 minutes using the app
BOLD replied June 5, 2023

Thanks for writing in! Feedback like yours alerts us to merchants that may need our help. There are 3 different plans within Custom Pricing that can be activated or deactivated (depending on your needs) from within the app admin under settings > account plans. The Quantity Breaks plan can be used at $20 month alone. We would love to help you sort out your needs and fix any issues with your price plan. You can reach us from our Help Center (https://support.boldcommerce.com/hc/en-us) anytime! We’d love get you back on track!

May 10, 2016

No coding and they are very quick and helpful. Almost like an on-demand service. I would absolutely recommend.

Tig Apparel
United Kingdom
2 minutes using the app