Reviews (1,077)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage wholesale and retail pricing on a single platform, enhancing operational efficiency and market positioning. The "Detailed Pricing" feature is particularly appreciated for allowing specific prices or discounts for different customer segments, accessible post-login. The app's customer support is frequently praised for its responsiveness and effectiveness, especially in aiding with integration and customization for complex setups. Merchants also report a positive impact on sales due to advanced pricing strategies like quantity discounts, making it a robust tool for eCommerce businesses.

Edited February 28, 2020

Very friendly support team!
Special thanks to Naman, Rajni and Brenda for their help! They really saved my time today!

simony-do
United States
About 6 hours using the app
September 30, 2015

best app, lots of options and possibilities

Vitakingdom
Australia
About 6 hours using the app
Edited February 29, 2020

This app SUCKS! After this APP was expert installed, it created duplicate variants in all of our Google Shopping Campaigns, showing discounted prices to consumers. After I spoke with customer service, they had NO FIX FOR THIS! Additionally, it created an issue, where customers could not select different variants or flavors of products, and page descriptions would not scroll so that customers could read about the products. Tons of lost revenue. If you have a very ‘simple’ store then I suggest reading the tutorial on how to duplicate your theme and create your own wholesale customer store. Do not download this app.

SWOLVERINE
United States
5 days using the app
January 7, 2021

We have a unique tiered customer framework with discounts on 3 groups of selected products; this app helped us make it a simple task.
Shout out to Azm who was tireless and patient in helping me get started!

Nirvana Systems
United States
About 6 hours using the app
November 6, 2023

I wanted to try the basic version but it cost 39 $ instead of the 20$ annonced ?
Why that ?

MyLittleVendome
France
7 days using the app
BOLD replied November 17, 2023

Thanks for writing in! Our app has a few different price plans depending on your needs. The lowest plan is $20 if you wish to offer quantity discounts. Our support team has reached out to provide more clarification. We are always here to help if you have any questions. Thanks for trying out Bold!

September 23, 2013

Just installed the app, best price I could find and it worked like a charm. Great app overall for all wholesaler!

CustomizeEliteSocks
United States
5 days using the app
June 17, 2020

If you're looking for a discount app that can work across a full collection, this is the app for you. I had some problems getting started but Naman and their colleague's Mayank and Kelsey were there instantly and didn't stop until my needs were met. There are a lot of crummy apps out there, this is not one of them.

Henrietta Lane
Canada
About 5 hours using the app
February 11, 2020

I was hoping to use this app to sell to select customers (retailers) who had a retailer tag in Shopify. However, after I created a 50% retailer discount in this app, the discount was visible all over our webstore, and if anyone added more than 1 of any item to their cart, they received a 50% discount.

Now, perhaps I simply misunderstood the app. But this is when the bigger issue arose. When I discovered that the app wasn't doing what I thought it would, I deleted the setting I created in the Custom Pricing app. But nothing changed. So I deleted the entire app. STILL nothing changed. The app had made permanent changes in my Shopify theme. I'm lucky to have a designated customer service helper at Bold, but if I didn't, it may have been days before Bold's team could have weeded out the old code (fortunately it only took a few hours).

I had high hopes for this app. While I love and will continue to use other Bold Apps (Upsell, Recurring Memberships, Brain, Bundles, and Store Locator), I would not recommend Custom Pricing given the issues I described.

Stonemaier Games
United States
4 days using the app
March 24, 2016

Sorry, I have to give it a 1 star because I can't do 0 stars. I loaded your app. Followed your instructions to the T... (which were very easy to follow). I then had follow up questions on specific things I needed help from Customer service. The first and only time I used customer service.. No one was there. Not by Phone. Not by Live Support. Even the Shopify Guru's were shocked that they couldn't find a human to help me. Time is money. I was not prepared to wait days to get answers. Unfortunately, I deleted your app and moved to your competitor. For free they integrated and the customer service has been immediate. Customer Service is key in this day and age. If you aren't able to be there, your competition just might be.

Sellebrity Beauty
United States
4 days using the app
Edited June 7, 2017

UNDER NO CIRCUMSTANCES INSTALL THIS APP. IT'S CHANGED ALL THE PRICING ON MY STORE SO EVERY PRODUCT YOU VIEW IS THE PRICE OF WHATEVER YOU LAST VIEWED!!!!!!!!!!!!! I PAID FOR THE $40 INSTALLATION FROM BOLD WHICH TOOK 4 DAYS AND NOW I CANT GET THEM TO REMOVE / FIX THE FLAWED CODE THAT'S NOW LITTERED THROUGH MY SITE

ALSO, THEY SAY LEAVE THEIR CODE WHEN YOU DELETE THEIR APP. WHICH MEANS THEIR BROKEN CODE REMAINS ON EVERY LITTLE LIQUID PAGE THROUGHOUT YOUR STORE. I'VE DELETED THE APP AND IT STILL SHOWS WRONG PRICING. I'M WATCHING HEATMAPS OF MY CUSTOMERS EXITING.

www.sunrayflyfish.com

Sunrayflyfish 3
United Kingdom
4 days using the app