Reviews (157)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

July 21, 2021

Amazing customer support! Stayed with me to fix a confusion I had with email addresses and Manoj helped me to figure it all out!

The Wealth Wing
United Kingdom
5 months using the app
October 25, 2022

Amazing support! Will never let you down anytime! Ashriya, Mark and the rest of the team are super helpful! Wonderful experience as always.

VivaRays
Canada
5 months using the app
December 6, 2021

I'm supposed to click 6 stars because of the great after-sales service. Kudos to Sonica and the team. I love the interface of the CRM tool. Easy to navigate, to make notes, and love how messages are like messages in Cellphone that has a thread. I like the update which is a colorful inbox. Highly recommended. I've tried a lot of CRM, but this one is the best.

Black Crown Jewelry
United States
5 months using the app
April 22, 2022

Richpanel is amazing. I am so grateful that I found them I was looking at SNOW teeth whitening to see what they use, because I figured they have done their due diligence, and found Richpanel. Trey in Sales was amazing. I ended up speaking with the amazing CEO Amit as well. Jerrick from their tech team has been unbelievably helpful in getting us set up each step of the way. Richpanel has finally ...

Ra Optics
United States
4 months using the app
Edited March 28, 2024

the service team always give fast response and solution.
-----27th, March, 2024-----
You service is DOWN, I can't login! Stop letting me wait for hours for response!!!
----29th, March, 2024-----
The problem was solved in one hour.

AtomStack
United States
4 months using the app
November 10, 2020

l am amazed by the unbeatable customer service . The application does exactly what its meant to do . Its classic , easy to use , And the customer care is amazing .Special thanks to Amit for helping me .WOW WOW WOW .

Gauti-Galore
United Kingdom
4 months using the app
August 4, 2021

Excellent customer service!!! A pleasure to work with. Answered all my questions and walked me through things

Fashion Hut Jewelry
United States
4 months using the app
November 17, 2023

Perfect. Would change nothing

Made with Local
Canada
4 months using the app
May 12, 2020

I have used this app to power up the customer service. It is running smoothly and help us on improving the support quality!

 Qimiao
Canada
4 months using the app
November 30, 2020

We were using Zendesk before and we want a simple yet as effective multi-channel customer service platform. We also wanted an easy to understand dashboard and analytics. We were able to get all of that with Richpanel at a very affordable price. It was very easy to setup and the power replies were greate. Their support is very hands-on. Amit, Dorai,Ayush and Manoj were awesome!

Buddha Power Store
Singapore
3 months using the app