Reviews (145)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer support and streamlining operations, noting its effective integration with Shopify for managing orders and inquiries. Its self-service features are praised for reducing support volume, and the Sidekick AI (ChatGPT-4) helps in drafting responses efficiently. Additional features like viewing customer cart contents, adding images in chats, and integration with Aircall for conversation recording are also appreciated. The app offers a user-friendly interface with extensive customization options and a comprehensive CRM solution that consolidates emails, live chats, and social media interactions. Merchants commend the app for its reliability, speed, and responsive customer support, which includes personalized onboarding calls and real-time problem resolution. The mobile app version is particularly valued for managing live chats and tickets effectively.
Refine
-
By rating
I am disappointed I did not learn about this app sooner! It has made our customer service much more professional and efficient. I no longer have to manage several channels all at once. The setup was a bit challenging for me personally, but the customer service team took amazing care of me and made sure I was confident using this app! I can't thank them enough.
This App is really the best CRM I've used. Simple to set up but great in all features... Salute to Mark, the technical support so far, very detailed.. and to Sonika who is always there to assist via WhatsApp. I will keep on referring this App to my other friends. I like the overall interface of this app. -Christian
Richpanel's features are far more extensive and really allowed us to streamline and automate many of our customer service processes. It is able to connect to Shopify directly through API, so you can update orders, process refunds etc directly from the platform which sealed the deal for us. Richpanel truly helped us take it to the next level of customer service.
Amazing customer support! Stayed with me to fix a confusion I had with email addresses and Manoj helped me to figure it all out!
Amazing support! Will never let you down anytime! Ashriya, Mark and the rest of the team are super helpful! Wonderful experience as always.
I'm supposed to click 6 stars because of the great after-sales service. Kudos to Sonica and the team. I love the interface of the CRM tool. Easy to navigate, to make notes, and love how messages are like messages in Cellphone that has a thread. I like the update which is a colorful inbox. Highly recommended. I've tried a lot of CRM, but this one is the best.
l am amazed by the unbeatable customer service . The application does exactly what its meant to do . Its classic , easy to use , And the customer care is amazing .Special thanks to Amit for helping me .WOW WOW WOW .
Excellent customer service!!! A pleasure to work with. Answered all my questions and walked me through things
I have used this app to power up the customer service. It is running smoothly and help us on improving the support quality!
The decision was easy to choose Richpanel! After seeing the software and all the features it was capable of we were extremely excited. Staring at screens all day and the back and forth between other programs is exhausting and time consuming so it was important we found a software that was pleasing to the eye and had the function to be our sole source for work flow. What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success. I can't speak enough on the service we received at the beginning that still occurs a month into our partnership with them! Happy customer service reps makes for better service all around and it's all thanks to Richpanel!