Reviews (157)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

January 12, 2024

Richpanel has been a game-changer for our customer service team. It has made ticket handling faster and more efficient, thanks to its user-friendly interface and smart automation features. The analytics and reporting tools have also helped us improve our support strategy. Highly recommended!

The Scent Reserve
United Kingdom
7 months using the app
Richpanel Inc replied January 24, 2024

Thank you for this review. And thank you for being a Richpanel customer!

February 10, 2022

We ran into some issues with tagging tickets but the team was responsive, insightful, and communicative. Thank you for being so patient and giving us some great tips for automation!

One Mighty Mill
United States
7 months using the app
April 9, 2022

I have a super small business where it's just me and i love how this allows me to have all of the various channels connected to one app without having to pay an astronomical amount of money. The support team (who did not ask me to leave this btw) was super helpful and patient. They got on a zoom call and walked me through a process that was too technical for me to figure out. I inquired if they ...

Underdog Trading Co.
United States
7 months using the app
June 30, 2022

Richpanel helped us streamline and prioritize our cx. As a result, we created better experiences for our loyal customers and turned cx into a revenue driver. The Richpanel team has been exceptional to work with. They take time to understand how we want to use cx, then work to build integrations and features that support our initiatives.

Aloha
United States
6 months using the app
February 19, 2021

We had some questions about some functionalities of RichPanel and reached out to the helpdesk. The helpdesk was very swift in responding to our requests, and managed to help us to achieve our goals in setting up some automation configurations within RichPanel interface. Even though we are still on the free plan, we are still getting a very quick responses from them. The level of services are ...

Azuluna
United States
6 months using the app
December 10, 2021

We have tested many chat and CRM systems. Just as Shopify is the most intuitive shop system, Richpanel is the clearest and most intuitive chat and CRM system. Multiple requests can be merged, you always have the absolute overview. A small suggestion for improvement: Perhaps it should be possible to use certain services a little more cheaply. WhatsApp, for example, should actually be standard. ...

aqasha
Germany
6 months using the app
January 27, 2023

Easy to use interface, easy to make customizations, very user friendly. Support staff is always available and willing to make requested changes so platform works with other integrations.

Pipcorn
United States
6 months using the app
April 27, 2021

Amazing app and great customer service.
I use it in different stores, itlian, german and worldwilde and i'm always very happy whit this app. Absolutely reccomanded

TiZepo
Italy
6 months using the app
March 15, 2022

I am disappointed I did not learn about this app sooner! It has made our customer service much more professional and efficient. I no longer have to manage several channels all at once. The setup was a bit challenging for me personally, but the customer service team took amazing care of me and made sure I was confident using this app! I can't thank them enough.

Wildflowers
United States
6 months using the app
Edited May 18, 2022

This App is really the best CRM I've used. Simple to set up but great in all features... Salute to Mark, the technical support so far, very detailed.. and to Sonika who is always there to assist via WhatsApp. I will keep on referring this App to my other friends. I like the overall interface of this app. -Christian

Yasmeen Alsubaie
Saudi Arabia
6 months using the app