Reviews (157)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

July 22, 2022

Thanks to the Richpanel team who have a fast and effective support team and an application that helps a lot in personalized customer service.

elGenioX
Bolivia
8 months using the app
May 17, 2021

All your customers service in one place! And the best part? They support you with a free plan to begin! Their customer service is amazing and all the guys i have spoke until now helped me in all of my inquires!

AF Technologies
Greece
8 months using the app
December 11, 2023

I've been through a few of the CRM apps now including Gorgias (rip off), ReAmaze (basic and clunky UX) and now Richpanel. The support is 10/10 and the price is really good. Give it a go!

Makester
United Kingdom
8 months using the app
January 21, 2021

This app is very great!! am very happy I discoverd it, my business will be much better. the support team is very effective. Thank you!!!

Krystal-shape
France
7 months using the app
December 6, 2023

Very helpful

TrophySmack
United States
7 months using the app
January 16, 2024

As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed.
The big guys Mobile apps are horrible and desktop is very complicated and hard to learn.

Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail.

You will LOVE it. I promise.

The Loomia
United States
7 months using the app
Richpanel Inc replied April 1, 2024

THANK YOU for this beautiful review. I sometimes read these reviews again and it gives me the much needed motivation on rough days!

Thank you for your business.

- Amit RG,
CEO of Richpanel.

January 12, 2024

Richpanel has been a game-changer for our customer service team. It has made ticket handling faster and more efficient, thanks to its user-friendly interface and smart automation features. The analytics and reporting tools have also helped us improve our support strategy. Highly recommended!

The Scent Reserve
United Kingdom
7 months using the app
Richpanel Inc replied January 24, 2024

Thank you for this review. And thank you for being a Richpanel customer!

February 10, 2022

We ran into some issues with tagging tickets but the team was responsive, insightful, and communicative. Thank you for being so patient and giving us some great tips for automation!

One Mighty Mill
United States
7 months using the app
April 9, 2022

I have a super small business where it's just me and i love how this allows me to have all of the various channels connected to one app without having to pay an astronomical amount of money. The support team (who did not ask me to leave this btw) was super helpful and patient. They got on a zoom call and walked me through a process that was too technical for me to figure out. I inquired if they had an app, which they didn't at the time, but they allowed me to join the beta version of the app. I'm honestly just really pleased with the service all around.

Underdog Trading Co.
United States
7 months using the app
June 30, 2022

Richpanel helped us streamline and prioritize our cx. As a result, we created better experiences for our loyal customers and turned cx into a revenue driver. The Richpanel team has been exceptional to work with. They take time to understand how we want to use cx, then work to build integrations and features that support our initiatives.

Aloha
United States
6 months using the app