Reviews (157)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

November 19, 2021

Amazing support team and onboarding call. And amazing software. We were able to get everything setup on our site within a couple days with their team being available very quickly at taking the time to go through every step of the process. Excellent customer service.

3D Car Care
United States
About 1 year using the app
January 17, 2024

Ive done a fairly thorough comparison between Richpanel and Gorgias using the free trials, and based on that I've chosen and I like Richpanel better. Firstly the support from richpanel is miles ahead with their live chat support, very responsive. Gorgias only have email support. The Richpanel UI is better, the accounts organisation is better - our team could have user accounts using their ...

Spy Monkey Surveillance
Australia
About 1 year using the app
Richpanel Inc replied April 1, 2024

Thank you for taking the time to leave such a detailed review. We appreciate this so much.

We are happy the app is showing results for your business and we'll continue to ...

January 28, 2021

Nous avons installé cette app depuis quelque temps et elle est vraiment très complète comparativement à d'autres. On voit les transactions détaillées des clients, tout est regroupé à un seul endroit, etc. Il y a plusieurs canaux pour les contacts (mail, tchat) et tout est directement visible dans le dashboard de chaque clients. Le support est aussi très bien et nous très bien soutenu tout au long ...

Tags 4 Pets
Switzerland
About 1 year using the app
May 12, 2022

I love Richpanel! Waaaaaay better than what we were using before! Their support team is extremely charming, helpful and know their software well - I continually meet with them -- on occasion as needed -- to tweak & improve the inner workings of our setup. They're responsive, easy to get a meeting with anytime, and actually want to help us understand how to use their product more efficiently. We ...

LOTUSWEI
United States
About 1 year using the app
December 22, 2022

Thank you Richpanel!

All the information you need, all in one screen, able to take care of the customers with ease.

The support is amazing! They customized our screen and options to suit our specific needs.

Z Natural Foods
United States
About 1 year using the app
Edited January 27, 2022

+ Great app with a lot of functions! The support is the best, answering fast and are more than happy to arrange a call with you. A special cred to Amir that has helped us a lot with various problems. - If I must leave one "improvement" it would be the price. As a start up company its a big investment to get the functionality of self service - it would be great if the packages could be customized ...

Outlet365
Sweden
12 months using the app
March 4, 2021

All you need to know about this product can summarized as follows: It's pure genius. That's all you need to know.

Vidlogix
United States
11 months using the app
June 30, 2022

Always fantastic support and a truly powerful app that solves a lot of customer service issues. Forward-thinking and progressive development from the team at Richpanel. Thanks!

The Calzone Kitchen
United Kingdom
10 months using the app
November 2, 2022

I've been trying to find the perfect Helpdesk/chat app for our website and have been through them all here on the Shopify AppStore. I must say that Richpanel is by far the best and their customer service is awesome, even though I'm still on the free plan! They will do everything they can to help you! Great app, and great service. I recommend it highly, No point to keep looking. Thanks, Richpanel ...

Reyrr Athletics
Sweden
10 months using the app
April 13, 2022

I would highly recommend this tool. It's very well featured and developed and the team behind is awesome. it takes max a few hours or a day to get some support.

Guru Muscle
Australia
9 months using the app